What are the responsibilities and job description for the Cloud Support Engineer I position at Allure Consultant?
About Us
We believe exceptional technology begins with exceptional people. As a leading provider of secure and reliable managed cloud solutions, we empower SMBs and enterprises to simplify IT and drive innovation. Our portfolio spans AWS, Azure, Google Cloud, Private Cloud, and Cybersecurity solutions, enabling companies to turn technology into a competitive advantage. As part of the Cox family, we offer industry-leading benefits, work-life balance, and an award-winning workplace environment.
Key Responsibilities
This role offers an exciting opportunity to work in a dynamic environment at the forefront of cloud technology. With access to best-in-class tools, ongoing professional growth, and a focus on innovation, you’ll play a key role in driving customer satisfaction and technological excellence.
Apply Now
If you’re ready to contribute to a customer-focused, tech-driven company, submit your application today.
Skills: server performance monitoring,basic,engineers,customer,cloud,resolve,innovation,networking concepts,n-able monitoring tools,networking,microsoft active directory,customer service,technology,fortigate,microsoft,sd-wan,microsoft office,customer satisfaction
We believe exceptional technology begins with exceptional people. As a leading provider of secure and reliable managed cloud solutions, we empower SMBs and enterprises to simplify IT and drive innovation. Our portfolio spans AWS, Azure, Google Cloud, Private Cloud, and Cybersecurity solutions, enabling companies to turn technology into a competitive advantage. As part of the Cox family, we offer industry-leading benefits, work-life balance, and an award-winning workplace environment.
Key Responsibilities
- Manage and maintain multiple customer environments effectively.
- Work 40 hours weekly, adhering to internal policies for ticket management.
- Identify and escalate high-priority issues for crisis resolution.
- Provide exceptional customer service via phone and email.
- Collaborate across teams and divisions to resolve customer issues efficiently.
- Troubleshoot and resolve issues with internal/external resources, including engineers and project managers.
- Ensure high levels of customer satisfaction with timely problem resolution.
- Follow directions from senior engineers and be flexible for occasional travel to customer sites.
- High school diploma or GED with less than 2 years of experience, or 2 years of relevant experience without a diploma.
- Strong communication, presentation, and organizational skills.
- Basic knowledge of Microsoft Active Directory (e.g., password resets, security groups).
- Basic understanding of networking concepts (e.g., IP addresses, MAC addresses, Layer 1 vs. Layer 2).
- Proficiency in Microsoft Office applications and general internet usage.
- Flexibility to work alternative days and shifts.
- Experience managing Fortigate and SD-WAN systems.
- Advanced networking knowledge (e.g., NAT, Subnet, VPN, Fortigate, vShield Edge).
- Experience in server performance monitoring.
- Familiarity with N-able monitoring tools.
- Background in a Managed Service Provider (MSP) environment.
- Bachelor’s Degree preferred.
This role offers an exciting opportunity to work in a dynamic environment at the forefront of cloud technology. With access to best-in-class tools, ongoing professional growth, and a focus on innovation, you’ll play a key role in driving customer satisfaction and technological excellence.
Apply Now
If you’re ready to contribute to a customer-focused, tech-driven company, submit your application today.
Skills: server performance monitoring,basic,engineers,customer,cloud,resolve,innovation,networking concepts,n-able monitoring tools,networking,microsoft active directory,customer service,technology,fortigate,microsoft,sd-wan,microsoft office,customer satisfaction
