Dual Sales Coordinator

Essential Functions

• This position will coordinate the properties use, effectiveness and compliance of the Sales system.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Coordination of rooming lists
• Event details set up
• Answering questions from groups
• Communication between the sales department and the guest services department to ensure positive customer service for guests.
• Promote awareness of brand image internally and externally.
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Use sales techniques that maximize revenue while maintaining existing guest loyalty.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Maintain customer database.
• Answer incoming calls to management and is the liaise between catering, management and internal/external guests.
• Coordinate and schedule appointments for management.
• Interact in courteous and professional manner with guests, vendors and associates.
• Perform clerical duties such as typing correspondence and reports, filing, and answering phones.
• Maintain and upkeep various filing systems, including vendor information where necessary.
• Greet visitors/guests and answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
• Assure all incoming and outgoing correspondence is typed, received, mailed and/or filed as required.
• Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
• Support administrative needs of daily reservations from direct booking segment.
• Support phone coverage and inquiries of LTS, wedding blocks, reservations, and cancellations.
• Support administrative needs of groups with detailed list of processes with establishing blocks and managing inventory
• Process accounting administrative duties including commissions, payments, deposits, disputes and research.
• Maintain a professional working environment and attitude.
• Maintain and upkeep of all office equipment.
• Make reservations for V.I.P. guests.
• Organize and maintain filing system.
• Provide administrative support for the hotel operations as needed.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computational ability.
• Must possess advanced computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Strong team player, able to partner with management and other employees in a professional manner.
• Must be able to push, pull, bend, stoop, squat and stretch to fulfill job tasks.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence required

Experience: Minimum 2 years’ experience in an admin or coordinator role. Hotel experience required.

Additional: Will be required to work flexible scheduled shifts based on business needs. Ability to float between properties as needed.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@kslresorts.com.

KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.