What are the responsibilities and job description for the Sales and Service Coordinator position at Aloft Charlotte Ballantyne?
Position Summary
The Sales and Service Coordinator is a dynamic, outgoing, service-oriented individual that provides support to both the Director of Sales and Front Desk team through varied front desk and sales tasks to help meet both service and revenue-related goals.
Responsibilities – 60% Sales
In addition to the core job requirements, skill sets, and work-related experience the ideal Sales Coordinator must illustrate the ability and drive to:
- Enthusiastically and proactively assist the Director of Sales in the hotel sales effort.
- Maintain and develop relationships with existing clients and proactively prospect new opportunities to serve both existing and new clients.
- Evaluate and qualify group, meeting, and event opportunities.
- Respond and proactively follow-up to business opportunities via phone, email, and other online platforms.
- Handle logistics for meetings and events. This will include generating banquet event orders, contracts, and room blocks for leisure and corporate business.
- Champion the hotel's social media by effectively posting content to Facebook, Instagram, and other accounts as well as responding to online reviews.
- Arrange and confirm weekly live music performances in the hotel lounge.
- Consistently utilize the sales system (Delphi) as well as sales filing systems for accurate record keeping.
- Be organized and use hotel computer systems efficiently to achieve tasks and generate reports as needed.
- Use negotiation skills and creative selling to maximize revenue.
- Conduct effective site visits and manage sales opportunities when the Director of Sales in unavailable.
- Effectively develop and support relationships within the community to strengthen and expand customer base for future sales opportunities.
- Drive product quality and a unique guest experience at every opportunity.
- Maintain a refreshing attitude focused on positive interactions with both clients and team members
- Develop and maintain strong interdepartmental relationships and open communication including weekly group and event reporting.
- Be the on-site meeting coordinator for meetings and events ensuring client satisfaction with set-up, food and beverage, A/V and other requests as they arise; this will include occasional evening coverage.
- Facilitate a fun and comfortable work environment where they are eager to pitch in wherever and whenever possible.
- Never satisfied with average; conscientious and driven to be the best at what they do… always!
- Will be required to stand and sit for extended periods of time.
Responsibilities – 40% Front Desk
- Required to complete front desk shifts as needed.
- Ensure all guests are welcomed and served in an efficient and courteous manner executing all Aloft brand standards during the process.
- Assist front desk in completing daily checklists.
- Maintain front office quality standards and policies are consistently followed when working at the front desk.
- Ensure all financial transactions are completed properly and within the established guidelines of the property.
- Ensure all areas are clean and always stocked.
- Coordinate and assist other departments to facilitate guest satisfaction.
- Understand the Marriott Bonvoy frequent guest program and ensure all guests who are members are appropriately recognized.
- Must be willing to complete other duties or assignments as required.
- Will be required to stand and sit for extended periods of time.
Education & Experience
- High school or equivalent education required; Bachelor's Degree preferred.
- 1 to 2 years of sales or hospitality experience preferred.
Schedule
Full-Time Flexible – Primarily day shifts, including Saturday Sales coverage; occasional evening shifts
Why Join Us?
At Aloft Charlotte Ballantyne, we're all about providing a vibrant, welcoming, and unforgettable experience for our guests. With our modern design, upbeat vibe, and exceptional service, we aim to exceed expectations every day. Join our team and become part of a culture where creativity and collaboration thrive!
Benefits:
- 401k after 90 days, fully vested, company match to 3%
- Medical (3 Plan choices)
- Dental (2 Plan choices)
- Vision
- Employee Assistance Program (EAP)
- Northwood Hospitality Discounts
- Marriott Discounts worldwide
- Awesome PTO policy
- and more
EEO and ADA Statements
Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Requirements:- To support the day-to-day activities of the Sales Department and provide immediate support to the Group Sales Team
- Answer phones to qualify inbound calls and leads
- Answer phones and take correct messages in a businesslike manner
- Prepare proposals with accuracy and in a timely manner
- Respond to leads via Starcite, Meeting Broker and direct to client
- Proactively manage showroom preparation for site inspections
- Proactively manage shipping of all collateral and gifts for sales trips
- Effectively manage daily calendar appointments to assist sales team in site inspections, entertainment and other sales functions as required
- Prepare and process expense reports
- Prepare Group Contracts - proformas in a timely and accurate manner
- Draft and execute sales collateral and client / prospect presentations via Microsoft Word, Excel, and PowerPoint
- Thorough working knowledge of Delphi : to include creating/updating accounts or contacts within an account, create new group bookings, revise existing group bookings, merge group contracts and adjust clauses as necessary, create GRC reports as requested
- Working knowledge of Opera is a plus: to include search for specific future or past reservations, preparation of daily arrivals report, add profile information as needed, knowledge of special codes and amenities, access, analyze and print folios for past guests, check rate offerings for specific rate codes, and other Opera functions as they become necessary
- Liaise with other departments in a professional manner to ensure client's needs are met
- Prepare group turnover files and tracking/collecting of deposits
- Other administrative tasks as requested