Registry & Membership Customer Service Specialist

Job Title: Customer Service Specialist

Department: Alpaca Registry & Membership  

Reports To: Executive Director  

Location: In-Office (Casual Work Environment)  

Employment Type: Full-Time  

About Us:  

We are a small but dedicated livestock association and breed registry, committed to serving our members and maintaining the integrity of our registry. With a team of five, soon to be six with this position, we work closely together in a casual but professional office setting. Our mission is to support breeders and owners by ensuring accurate record-keeping and exceptional customer service. We work Monday - Thursday, 7:30 am - 5:30 pm Closed Friday - Sunday. 

Position Overview:  

We are seeking a detail-oriented Customer Service Specialist to join our team and support our Registry and Membership departments. This role requires a strong ability to learn and apply technical policies regarding the registration and transfer of alpacas. The ideal candidate will have a customer-focused mindset, excellent administrative skills, and the ability to multitask efficiently.

Key Responsibilities:  

• Answer and manage incoming calls and emails, providing prompt and professional assistance to members.  
• Guide members through the process of registering and transferring alpacas according to association policies and setting up accounts.
• Process membership renewals and payments with accuracy and efficiency.  
• Assist with database entry and maintenance, ensuring registry records are accurate and up-to-date.  
• Draft, edit, and send membership emails, newsletters, and notifications.  
• Provide administrative support to the Executive Director as needed.  
• Assist with event coordination and outreach efforts when required.  

Required Qualifications:  

• Strong attention to detail and accuracy—a must for handling technical registry work.  
• Experience in customer service or administrative support roles.  
• Excellent communication skills, both written and verbal.  
• Ability to quickly learn and apply registry policies and procedures.  
• Proficiency with Google Office Suite (Docs, Sheets, Gmail) and database systems.  
• Ability to multi-task and stay organized in a fast-paced environment.  
• Self-motivated with a proactive approach to problem-solving.  

Preferred Qualifications:  

•  Experience with membership organizations or nonprofit associations.  
• Prior experience in event coordination or marketing.  
• Knowledge of livestock, breed registries, or animal pedigree systems.

Why Join Us?  

• Casual, friendly office environment where collaboration is valued.  
• Opportunities for growth.  
• Work with a passionate community of livestock breeders and owners.  
• Make an impact by supporting an industry that values heritage, quality, and accuracy.  

How to Apply:  

Interested candidates should submit a resume and cover letter detailing relevant experience and why they are a great fit for this role to Robin Gifford, robin@alpacaowners.com

We look forward to adding a dedicated and member-focused professional to our team!