Community Manager

Your Role: 

As Alpaca’s Community Manager, you will take the lead in cultivating a vibrant and engaged community across social and digital platforms.
Your mission is to build authentic connections, drive meaningful engagement, and create spaces where our developer-first community thrives. Beyond fostering online connections, you’ll play a key role in shaping Alpaca’s brand presence by supporting media relations and managing virtual and in-person events that leave a lasting impact.
Alpaca’s Marketing team is 100% distributed and remote. This role is an individual contributor reporting directly to the Marketing Lead.
Working Timezone: Pacific to Eastern, North America

Things You Get To Do:

Community Building and Engagement

• Drive member engagement on social platforms (LinkedIn, X) and community spaces (Reddit, Slack, YouTube), creating an environment that fosters trust and loyalty
• Monitor, moderate, and engage with community conversations, answering questions, providing support, and encouraging ongoing interaction
• Gather feedback from community members and use insights to inform content creation, product development, and marketing opportunities
• Collaborate with internal teams (Product, Marketing, Support) to implement community-driven suggestions and enhance user experience

Social Strategy and Content Development

• Work closely with the content team to develop engaging social posts, community updates, and encourage user-generated content that align with brand goals
• Create and manage social calendars, ensuring consistent and relevant posts that resonate with target audiences
• Assist in developing resources and content based on community needs as required

Event Planning and Management

• Coordinate and support both virtual and in-person events (webinars, meetups, conferences) to engage with community members, prospects, and media
• Assist in planning, promoting, and executing events to drive awareness and deepen community engagement
• Work with cross-functional teams to ensure seamless event delivery and track engagement metrics post-event
  

Metrics and Optimization

• Track community engagement and brand sentiment using platforms like Sprout Social and other analytics tools
• Regularly report on KPIs such as audience growth & engagement and content performance
• Continuously optimize your approach and output based on data to increase community participation and brand reach

Who You Are (Must-Haves):

• 5 years of experience in community management and/or social media– with a focus on building and nurturing online communities
• Expertise with social and community platforms such as LinkedIn, X, Reddit, Slack, and YouTube
• Proven ability to engage and build relationships with community members, encouraging active participation and trust
• Strong communication skills, both written and verbal, with the ability to articulate complex ideas clearly to diverse audiences
• Analytical mindset with the ability to track and report on engagement metrics
• Excellent organizational skills with the ability to manage multiple projects, meet deadlines, and work in a fast-paced environment
• A passion for tech, community-building, and creating meaningful connections

Who You Might Be (Nice-to-Haves): 

• Background in fintech, SaaS, or tech-related (ideally within developer ecosystem)
• Experience with media relations, including outreach and securing press coverage
• Experience in managing virtual and in-person events, with the ability to multitask and coordinate logistics