What are the responsibilities and job description for the Customer Service Support position at Alpha Executives Inc?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to collaborate effectively with sales teams. Bilingual candidates are highly encouraged to apply.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Utilize phone etiquette to engage with customers in a friendly and professional manner.
- Handle inbound inquiries and conduct outbound calling to follow up on customer requests.
- Accurately document customer interactions in our computerized system.
- Collaborate with the sales team to address customer needs and enhance overall satisfaction.
- Resolve customer complaints and issues promptly while maintaining a positive attitude.
- Communicate effectively in English, ensuring clarity and understanding in all interactions.
- Assist in maintaining a high level of product knowledge to provide informed support.
Experience
- Previous experience in customer service or a related field is preferred.
- Strong phone etiquette and ability to communicate clearly with customers.
- Proficiency in using computers for data entry and communication tasks.
- Experience with outbound calling is a plus.
- Bilingual abilities are advantageous, enhancing communication with diverse customers.
- A collaborative mindset that fosters teamwork within the sales department.
Join us as we strive to deliver exceptional service and support to our valued customers!
Job Types: Full-time, Part-time
Pay: $600.00 - $1,000.00 per week
Expected hours: 40 per week
Shift:
- 10 hour shift
- 8 hour shift
Ability to Commute:
- Houston, TX 77074 (Preferred)
Ability to Relocate:
- Houston, TX 77074: Relocate before starting work (Preferred)
Work Location: In person
Salary : $600 - $1,000