What are the responsibilities and job description for the Customer Service Support position at Nativity Pilgrimage?
Job Description
About Us:
We are a faith-based travel company that strives to create meaningful and memorable travel experiences for our clients. We pride ourselves on exceptional service and are committed to helping our customers throughout their journey. We are currently looking for a Customer Service Support professional to join our team. If you are passionate about assisting others and have strong communication and problem-solving skills, we would love to hear from you.
Position Summary:
The Customer Service Support role will focus on assisting clients with a variety of inquiries, managing bookings, and ensuring a smooth and pleasant experience for every customer. You will play a vital role in delivering excellent service by resolving issues, answering questions, and providing support to customers as they navigate their travel needs.
Key Responsibilities:
Please submit your resume and a brief cover letter explaining your interest in the Customer Service Support position. We look forward to welcoming an enthusiastic and dedicated individual to our team.
Company Description
Nativity Pilgrimage is a family-owned and operated Christian travel and tour company based in Houston, TX. We specialize in religious pilgrimages to the Holy Land and other sacred destinations. We aim to provide affordable and meaningful faith-based travel experiences. Our dedication to service extends to supporting the local Christian community in the Holy Land and beyond, while preserving traditions and promoting local businesses.
Nativity Pilgrimage is a family-owned and operated Christian travel and tour company based in Houston, TX. We specialize in religious pilgrimages to the Holy Land and other sacred destinations. We aim to provide affordable and meaningful faith-based travel experiences. Our dedication to service extends to supporting the local Christian community in the Holy Land and beyond, while preserving traditions and promoting local businesses.
About Us:
We are a faith-based travel company that strives to create meaningful and memorable travel experiences for our clients. We pride ourselves on exceptional service and are committed to helping our customers throughout their journey. We are currently looking for a Customer Service Support professional to join our team. If you are passionate about assisting others and have strong communication and problem-solving skills, we would love to hear from you.
Position Summary:
The Customer Service Support role will focus on assisting clients with a variety of inquiries, managing bookings, and ensuring a smooth and pleasant experience for every customer. You will play a vital role in delivering excellent service by resolving issues, answering questions, and providing support to customers as they navigate their travel needs.
Key Responsibilities:
- Provide exceptional customer service by answering inquiries via phone, email, and chat.
- Assist customers with booking and modifying travel arrangements, ensuring all details are accurate and up-to-date.
- Address and resolve customer issues or concerns in a timely, professional, and empathetic manner.
- Help customers navigate the booking process and provide additional information on products and services.
- Maintain customer accounts, update records, and ensure all information is accurate in the system.
- Collaborate with internal teams to resolve complex customer inquiries and ensure seamless service delivery.
- Process orders, payments, and other administrative tasks as needed.
- Follow up with clients to ensure their satisfaction and address any remaining concerns.
- Stay informed about company products, services, and policies to assist customers more effectively.
- Experience: Previous experience in customer service or support roles (travel industry experience is a plus).
- Skills: Excellent verbal and written communication skills, with the ability to handle customer inquiries in a professional manner.
- Problem-Solving: Strong ability to resolve issues quickly and efficiently, maintaining a positive customer experience.
- Technical Proficiency: Experience with CRM or booking systems is a plus; proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Team Player: Ability to work collaboratively with other team members to ensure smooth operations and high-quality service.
- Customer-Focused: A genuine desire to help and provide an outstanding experience for clients.
- Competitive compensation and benefits package.
- Opportunities for growth and career advancement within a faith-driven, supportive environment.
- Join a team that makes a difference by providing exceptional travel experiences to clients.
Please submit your resume and a brief cover letter explaining your interest in the Customer Service Support position. We look forward to welcoming an enthusiastic and dedicated individual to our team.
Company Description
Nativity Pilgrimage is a family-owned and operated Christian travel and tour company based in Houston, TX. We specialize in religious pilgrimages to the Holy Land and other sacred destinations. We aim to provide affordable and meaningful faith-based travel experiences. Our dedication to service extends to supporting the local Christian community in the Holy Land and beyond, while preserving traditions and promoting local businesses.
Nativity Pilgrimage is a family-owned and operated Christian travel and tour company based in Houston, TX. We specialize in religious pilgrimages to the Holy Land and other sacred destinations. We aim to provide affordable and meaningful faith-based travel experiences. Our dedication to service extends to supporting the local Christian community in the Holy Land and beyond, while preserving traditions and promoting local businesses.
