Desktop Support Analyst

Key Responsibilities:

• Respond to user inquiries and provide timely technical support via phone, email, or in person
• Troubleshoot hardware, software, and basic network issues on desktops, laptops, printers, and other IT equipment
• Install, configure, and maintain operating systems and standard applications
• Set up new user accounts and ensure proper onboarding of IT resources
• Maintain accurate documentation of issues, solutions, and system configurations
• Escalate complex problems to higher-level support when necessary
• Assist with inventory management and tracking of IT assets
• Follow company IT policies, procedures, and security guidelines

Qualifications:

• Basic understanding of Windows or macOS environments
• Familiarity with Microsoft Office applications and common desktop software
• Strong communication and problem-solving skills
• Customer-service orientation and ability to work in a fast-paced environment
• A Certification or equivalent is a plus

Job Type: Contract

Pay: $16.00 - $16.50 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Austin, TX 78759 (Required)

Ability to Relocate:

• Austin, TX 78759: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17