Demo

Desktop Analyst

United Software Group
Austin, TX Full Time
POSTED ON 2/28/2025
AVAILABLE BEFORE 5/18/2025

Desktop Analyst - 2 positions available

Location : / 600 Center Ridge Drive, Suite 600, Austin, Texas 78753 (Onsite)

Key Responsibilities

  • Diagnose and resolve basic IT issues related to networks, desktops, applications, and end-user tools.
  • Log, track, and escalate tickets as needed, ensuring timely resolution.
  • Provide technical support and guidance to users, including answering "how-to" questions.
  • Monitor network performance using tools like ServiceNow, SolarWinds, Dynatrace, Alertiste, DPA .
  • Collaborate with teams for troubleshooting, system maintenance, and compliance with IT security policies.
  • Work with vendors and service providers for issue resolution (e.g., Cisco RMAs / Cases).
  • Participate in on-call rotation for after-hours support.

Requirements (Any one of the following will suffice)

  • 6 months in a Call Center or IT Support role.
  • IT degree or relevant certification (A preferred).
  • Customer service experience in a tech environment.
  • Preferred Skills

  • Strong troubleshooting & problem-solving abilities.
  • Understanding of IT infrastructure, networks, and ITIL standards .
  • Experience with datacenter troubleshooting & remote collaboration.
  • With Regards,

    Alok Kumar Sharma

    Phone : Direct : (614) 588-8524

    Email : alok.ks@usgrpinc.com

    USG Inc.

    HQ : 6000 Venture Dr,

    Ste C-D, Dublin, Ohio 43017

    www.usgrpinc.com

    View USG HOT JOBS Here!

    USA . Canada . Mexico . Costa Rica

    UK . Ireland . Poland . India

    USG is recognized by INC. 5 0 0 0 as America's Fastest-Growing Private Companies. USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE in the subject line, or click here UNSUBSCRIBE.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Desktop Analyst?

    Sign up to receive alerts about other jobs on the Desktop Analyst career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $62,445 - $85,297
    Income Estimation: 
    $74,171 - $106,661
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at United Software Group

    United Software Group
    Hired Organization Address Columbus, OH Full Time
    Job Title : Quality Analyst Location : Columbus, OH - Onsite Job Type : Contract Experience : 5 Years Job Description : ...
    United Software Group
    Hired Organization Address Pittsburgh, PA Full Time
    Hope you are doing great. My name is Shubhanshu Gupta and I am a IT Recruiter in United Software Group Inc., an Ohio bas...
    United Software Group
    Hired Organization Address Philadelphia, PA Full Time
    Hope you are doing well. Title : NetSuite Technical Consultant Duration : 1 Year Location : Philadelphia, PA (Day1 Onsit...
    United Software Group
    Hired Organization Address Louisville, KY Full Time
    Job Title : UI / UX Developer / Designer Duration : 6 Months Contract Position Work location : Louisville, KY (Permanent...

    Not the job you're looking for? Here are some other Desktop Analyst jobs in the Austin, TX area that may be a better fit.

    Desktop Analyst

    capgemini, Austin, TX

    Desktop Support Analyst II

    Otto Bock Healthcare North America, Inc., Austin, TX

    AI Assistant is available now!

    Feel free to start your new journey!