What are the responsibilities and job description for the Desktop Analyst position at United Software Group?
Desktop Analyst - 2 positions available
Location : / 600 Center Ridge Drive, Suite 600, Austin, Texas 78753 (Onsite)
Key Responsibilities
- Diagnose and resolve basic IT issues related to networks, desktops, applications, and end-user tools.
- Log, track, and escalate tickets as needed, ensuring timely resolution.
- Provide technical support and guidance to users, including answering "how-to" questions.
- Monitor network performance using tools like ServiceNow, SolarWinds, Dynatrace, Alertiste, DPA .
- Collaborate with teams for troubleshooting, system maintenance, and compliance with IT security policies.
- Work with vendors and service providers for issue resolution (e.g., Cisco RMAs / Cases).
- Participate in on-call rotation for after-hours support.
Requirements (Any one of the following will suffice)
Preferred Skills
With Regards,
Alok Kumar Sharma
Phone : Direct : (614) 588-8524
Email : alok.ks@usgrpinc.com
USG Inc.
HQ : 6000 Venture Dr,
Ste C-D, Dublin, Ohio 43017
www.usgrpinc.com
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