What are the responsibilities and job description for the IT Support Specialist position at Alpha Net Consulting LLC?
Job Summary
We are seeking a dedicated and knowledgeable IT Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT systems operate smoothly and efficiently. This role requires strong customer service skills, a solid understanding of various operating systems, and the ability to troubleshoot hardware and software issues effectively.
Responsibilities
- Provide first-line support for users experiencing technical issues with hardware, software, and network connectivity.
- Troubleshoot and resolve problems related to Windows and Linux operating systems.
- Utilize help desk tools such as Jira, ServiceNow, etc. to track and manage support requests.
- Assist in the setup, configuration, and maintenance of computer hardware and peripherals.
- Manage and maintain Active Directory services, including user account creation, modification, and deletion.
- Implement and manage Group Policy Objects (GPOs) to enforce security settings and software deployment across the network.
- Monitor Active Directory performance, system health, and security logs to identify and resolve issues, ensuring high availability and reliability.
- Execute Active Directory backup and disaster recovery plans, including regular testing and updating of recovery procedures to minimize downtime in case of system failures.
- Communicate effectively with users to understand their needs and provide clear instructions for resolving issues.
- Maintain documentation of support processes, solutions, and user guides to enhance knowledge sharing within the team.
- Collaborate with other IT team members to improve system performance and user experience.
- Ensure compliance with company policies regarding IT security and data protection.
Experience
- Proven experience in a customer service role, preferably in an IT support environment.
- Strong knowledge of Windows operating systems and Active Directory management.
- Familiarity with help desk software such as Jira or ServiceNow.
- Experience in computer hardware troubleshooting and management.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Ability to work independently as well as part of a collaborative team.
This revised description integrates Active Directory responsibilities, emphasizing its importance in managing user accounts, implementing security policies, and ensuring system reliability.
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Schenectady, NY 12305 (Required)
Work Location: In person
Salary : $25 - $28
