What are the responsibilities and job description for the Service desk Engineer position at Alpha Net?
Job Description
Job Description
Role : Service desk Engineer
Location- Austin, Texas (78753) / Fully Remote
Roles & Responsibilities : -
- Provide technical support to users for moderately complex computer related technical problems.
- Communicate technical issues over the phone to a variety of customers.
- Answer service desk telephones
- Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
- Log and track inquiries using an incident management database and maintains history records and related problem documentation.
- Identify customer problems and complaints to ensure that inquiries are successfully resolved.
Required :
Preferred Skills :
