What are the responsibilities and job description for the Call Center Representative position at Alphabe Insight Inc?
Company Description
About Us:
Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience.
Job Description
The Call Center Representative will serve as the voice of Signal TruBrand, providing exceptional customer service and ensuring a positive experience for every caller. This role involves handling inbound and outbound calls, answering inquiries, resolving issues, and relaying information about our clients’ brands and services.
Key Responsibilities
- Handle inbound and outbound calls from customers promptly and efficiently.
- Provide accurate information and assistance regarding products and services.
- Resolve customer complaints and issues professionally and empathetically.
- Document customer interactions and maintain detailed records in the system.
- Follow up with customers to ensure their issues are fully resolved.
- Collaborate with team members to improve processes and customer service.
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills and a friendly, professional phone manner.
- Strong listening skills and the ability to empathize with customer needs.
- Proficiency in data entry and experience with CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
Additional Information
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities and a supportive work environment.
