What are the responsibilities and job description for the Client Account Representative position at Alphabe Insight Inc?
Company Description
About Us:
Messa Sync is a leading company committed to driving business growth through innovative marketing solutions and strategic planning. We specialize in helping businesses expand their reach and achieve their marketing goals through data-driven strategies and a collaborative team environment. At Messa Sync, we believe in fostering a culture of growth and continuous improvement for our employees
Job Description
Job Description:
We are looking for a dedicated and customer-focused Client Account Representative to join our team. In this role, you will serve as the primary point of contact for our clients, helping to manage their accounts, resolve issues, and ensure a high level of satisfaction. The ideal candidate will be proactive, detail-oriented, and have excellent communication skills.
Responsibilities:
Manage client accounts and provide ongoing support to ensure satisfaction
Develop and maintain strong relationships with clients
Resolve client issues and concerns in a timely and professional manner
Track account progress and provide regular updates to clients
Assist with new client onboarding and product/service implementations
Collaborate with internal teams to ensure client needs are met
Prepare and present reports and presentations to clients
Ensure accuracy of client information and account records
Upsell and cross-sell services and products to existing clients when appropriate
Qualifications
Skills & Qualifications:
Proven experience in customer service or account management
Excellent communication and interpersonal skills
Strong problem-solving and organizational skills
Ability to manage multiple tasks and prioritize effectively
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and accuracy
Bachelor’s degree in Business, Marketing, or a related field preferred
Additional Information
Benefits:
Competitive salary
Opportunities for career growth and advancement
Health and wellness benefits
Paid time off and holidays
Collaborative and supportive work environment
