What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us:
Sphirea Plus is a dynamic company committed to providing innovative solutions and exceptional service to our clients. We specialize in delivering high-quality products and support to various industries, ensuring customer satisfaction at every stage. Our team is dedicated, passionate, and constantly evolving to meet the needs of a growing market. Join us and be a part of an exciting journey towards success and growth!
Job Description
Job Description:
We are looking for a reliable and motivated Customer Support Assistant to join our team at Sphirea Plus in Austin, TX. In this role, you will assist customers by answering inquiries, troubleshooting problems, and providing information about our products and services. Your work will directly impact the satisfaction and loyalty of our customers, making you a vital part of our success.
Responsibilities:
- Assist customers with product inquiries and resolve issues via phone, email, and live chat.
- Provide accurate information about our products and services.
- Process customer orders, returns, and exchanges, ensuring accuracy and timeliness.
- Document customer interactions and feedback for future reference.
- Work closely with the sales and technical teams to ensure customer needs are met.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.
Qualifications
Skills & Qualifications:
- Strong written and verbal communication skills.
- Ability to handle customer issues and concerns in a professional and patient manner.
- Excellent problem-solving skills and attention to detail.
- Proficiency with computers and basic office software (e.g., Microsoft Office).
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- Previous experience in customer support or a related field is a plus.
Additional Information
Benefits:
- Competitive salary between $55,000 and $59,000 per year.
- Opportunities for career growth and advancement within the company.
- Comprehensive training and mentorship programs.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Collaborative and supportive team culture.
Salary : $55,000 - $59,000
