What are the responsibilities and job description for the Customer Support Assistant position at Captura Hall?
Job Description
Job Description
We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and maintaining a professional and friendly demeanor. Your ability to communicate effectively and remain organized will ensure customer satisfaction and strengthen our brand.
Responsibilities
- Respond promptly to customer inquiries via email and phone.
- Provide accurate information about our services and policies.
- Handle complaints and resolve issues in a timely, professional manner.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with other departments to ensure smooth customer experiences.
- Assist in preparing reports and customer feedback summaries.
Qualifications : Qualifications
Skills and Qualifications
Additional Information
Benefits
Salary : $38,000 - $44,000
