What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
Nexmos Design is a dynamic and innovative company specializing in delivering high-quality design solutions for businesses of all sizes. We are committed to providing exceptional service to our clients while fostering a collaborative and growth-oriented work environment for our team members
Job Description
Job Description
We are looking for a dedicated Customer Support Assistant to join our team in San Antonio, TX. This role involves assisting customers with inquiries, resolving issues efficiently, and ensuring a positive experience. The ideal candidate is detail-oriented, highly organized, and possesses excellent problem-solving skills.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Assist clients with order processing, service requests, and general support.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues effectively.
- Identify and escalate priority issues to the appropriate department.
- Provide product and service information to customers.
- Ensure high levels of customer satisfaction through prompt and effective communication.
Qualifications
Skills & Qualifications
- Strong verbal and written communication skills.
- Excellent problem-solving and organizational abilities.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM software is a plus.
- Previous experience in customer service or a related field is preferred.
Additional Information
Benefits
- Competitive salary based on experience.
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
- Comprehensive training provided.
If you are passionate about delivering exceptional customer service and thrive in a team-oriented setting, we encourage you to apply.
