What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us:
At SharpContra, we specialize in delivering impactful solutions that elevate brands and drive business success. Our mission is to provide exceptional marketing strategies that help companies stand out in their respective industries. We believe in fostering an innovative and collaborative environment where our employees are empowered to thrive and grow. If you're looking to contribute to a dynamic team and make a real difference, SharpContra is the place for you.
Job Description
Job Description:
We are seeking a dedicated and professional Customer Support Assistant to join our team. In this role, you will provide excellent customer service by assisting customers with their inquiries, troubleshooting issues, and offering support in a timely and efficient manner. You will be a key player in ensuring customer satisfaction and maintaining positive relationships with clients.
Responsibilities:
Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
Assist customers with product-related issues, service requests, and general inquiries
Troubleshoot and resolve customer concerns in a timely and efficient manner
Document customer interactions and update records in the system
Collaborate with other departments to ensure customer issues are resolved
Provide feedback to management regarding common customer concerns and potential improvements
Assist in processing orders, returns, and exchanges as necessary
Maintain knowledge of products and services to provide accurate information to customers
Qualifications
Skills & Qualifications:
Proven experience in customer support or a related field
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Problem-solving abilities and attention to detail
Comfortable using customer support software and tools
Ability to work under pressure and stay calm in challenging situations
High school diploma or equivalent required; additional qualifications in customer service preferred
Additional Information
Benefits:
Competitive salary
Opportunities for career growth and advancement
Health and wellness benefits
Paid time off and holidays
Supportive and team-oriented work environment
