What are the responsibilities and job description for the Customer Support Assistant position at SharpContra?
Company Description
About Us
Sharpcontra is committed to providing exceptional customer service and innovative solutions to meet our clients' needs. We focus on efficiency, professionalism, and growth, ensuring a supportive and collaborative work environment for our employees.
Job Description
Job Description
Sharpcontra is seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This role is responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a proactive approach to customer support.
Responsibilities
Skills And Qualifications
Benefits
About Us
Sharpcontra is committed to providing exceptional customer service and innovative solutions to meet our clients' needs. We focus on efficiency, professionalism, and growth, ensuring a supportive and collaborative work environment for our employees.
Job Description
Job Description
Sharpcontra is seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This role is responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a proactive approach to customer support.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner
- Resolve customer concerns by providing accurate information and effective solutions
- Maintain detailed and organized records of customer interactions
- Collaborate with internal teams to improve service processes and resolve complex issues
- Assist with order processing, returns, and account management inquiries
- Identify opportunities to enhance customer experience and provide feedback for service improvements
- Follow company policies and procedures to ensure consistent and high-quality support
Skills And Qualifications
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Excellent problem-solving and critical-thinking abilities
- Attention to detail and organizational skills
- Proficiency in Microsoft Office Suite and customer support software
- Previous experience in customer service or a related field is preferred
Benefits
- Competitive salary based on experience
- Opportunities for professional growth and career advancement
- Supportive and team-oriented work environment
- Comprehensive training to enhance skills and knowledge
