What are the responsibilities and job description for the Customer Support Assistant position at Linked Light Pulse?
Department: Linked Light Pulse
Location: San Antonio, TX
Compensation: $40,000 - $52,000 / year
Job Description:
We are seeking a dedicated and professional Customer Support Assistant to join our team. In this role, you will be the first point of contact for our customers, providing assistance with their inquiries, troubleshooting issues, and ensuring overall customer satisfaction. The ideal candidate will have excellent communication skills and a passion for delivering exceptional service.
Key Responsibilities
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Provide accurate information and troubleshoot customer issues promptly
Assist in resolving customer complaints and escalate issues when necessary
Maintain detailed records of customer interactions and transactions
Process orders, returns, and exchanges in a timely manner
Work closely with other departments to ensure customer needs are met
Follow up with customers to ensure satisfaction and address any outstanding issues
Contribute to the improvement of customer service processes and workflows
Skills & Qualifications:
Proven experience in customer service or a similar role
Strong communication and problem-solving skills
Ability to handle multiple tasks and manage time effectively
Proficiency in Microsoft Office Suite and customer service software
Strong attention to detail and organizational skills
A friendly, patient, and professional demeanor
High school diploma or equivalent required; additional customer service training or certifications preferred
Benefits:
Competitive salary
Opportunities for career growth and advancement
Health and wellness benefits
Paid time off and holidays
Positive and supportive team environment
Salary : $40,000 - $52,000
