What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Alphabe Insight Inc?
Company Description
About Us:
Next Coms Talk is a leading communications company focused on delivering innovative marketing strategies that help businesses achieve their goals. We pride ourselves on offering creative solutions that enhance brand visibility and drive business growth. Our team is committed to delivering high-quality services while fostering an environment that supports professional growth and development
Job Description
Job Description:
We are looking for an enthusiastic and detail-oriented Entry Level Customer Service Assistant to join our team. This position is ideal for someone who enjoys helping others and is passionate about delivering excellent customer service. You will be responsible for supporting our customer service team by addressing client inquiries, resolving issues, and ensuring customers have a positive experience with our services.
Responsibilities:
Respond to customer inquiries via phone, email, and other communication channels
Provide accurate information regarding products, services, and company policies
Resolve customer complaints and issues in a professional and timely manner
Maintain detailed records of customer interactions and transactions
Assist in processing orders, returns, and other customer service tasks
Collaborate with other departments to ensure customer needs are met
Continuously improve knowledge of company products and services
Contribute to team efforts by completing administrative and customer service tasks as needed
Qualifications
Skills & Qualifications:
Strong communication skills, both verbal and written
Excellent problem-solving and conflict resolution abilities
Ability to handle multiple tasks in a fast-paced environment
High attention to detail and organizational skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Positive attitude and eagerness to learn
Previous customer service experience is a plus, but not required
High school diploma or equivalent; further education or certifications in customer service are a plus
Additional Information
Benefits:
Competitive salary
Opportunities for career growth and advancement
Health and wellness benefits
Paid time off and holidays
A supportive and collaborative work environment
