What are the responsibilities and job description for the Call Center Agent position at Alphabe Insight?
Job Title: Call Center Agent
Location: San Antonio, TX
Job Type: Full-Time
Job Summary
We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our valued customers, providing exceptional service and support through both inbound and outbound calls. This role requires a strong skill set in communication, problem-solving, and the ability to work in a fast-paced environment.
Key Responsibilities
Location: San Antonio, TX
Job Type: Full-Time
Job Summary
We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our valued customers, providing exceptional service and support through both inbound and outbound calls. This role requires a strong skill set in communication, problem-solving, and the ability to work in a fast-paced environment.
Key Responsibilities
- Handle incoming and outgoing customer calls professionally and efficiently.
- Assist customers with inquiries, providing detailed information about products and services.
- Resolve customer complaints and issues in a timely manner to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Follow up on customer inquiries to ensure resolution and satisfaction.
- Provide feedback to management regarding customer issues and trends.
- High school diploma or equivalent; additional education or certifications are a plus.
- Proven experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of incoming and outgoing calls.
- Familiarity with customer service software and CRM systems is a plus.
