What are the responsibilities and job description for the Clinic Operations Manager (COM) position at Alphabet Soup ABA LLC?

Job Type

Full-time

Description

Our Mission is to provide Gold Standard Care using the methodologies of Applied Behavior Analysis (ABA) treat children and support families impacted by Autism Spectrum Disorder (ASD). We are inspired to make a difference in the communities we serve and are committed to being an organization that promotes authenticity and encourages opportunities for success. By joining the Alphabet Soup ABA family, you have the opportunity to make a positive impact on the people, community, and culture at ABS. We are a multidisciplinary, collaborative culture : Our team shares in the incredible experiences we get to take part in with these amazing kids every day.

Job Description :

The Clinic Operations Manager (COM) is responsible for the day-to-day operations of the clinic and will report directly to the CEO. The role requires self-initiation and ability to work with and manage teams, along with the ability to flourish in a fast-paced environment. The COM is a critical leader in the company that must maintain ethical standards, demonstrate professionalism, provide a safe environment both environmentally and culturally, and maintain the care of clients, employees, and the clinic to a Gold Standard level of quality and outcomes!

Requirements

Required Qualifications :

Must be at least 18 years of age as required by the stateDo The Most attitude with a GSD work ethic
A minimum of 1 year in ABA or combination of service care providerAvailability to be a key holder and provide open & closing routines
Complete any assigned trainings and certifications as indicated by the CEO
Must have a valid state issued driver's license and current auto insurance
Ability to think quickly and provide problem resolution in accordance with the company, the BACB, and Payor ethical standards and to maintain our mission and values
Maintain client and staff safety and dignity in all circumstances
Excellent oral and written communication skills
Experience with the clinic intake process, scheduling, and insurance processing
Ability to work and resolve issues independently and within teams
Experience with scheduling, billing, and data collection software
Detail oriented with strong organizational skills
Ability to work independently and across teams
CPR / 1st Aid current Certification

Preferred Experience & Education :

A Bachelor's degree or some college is preferred, but experience will be considered

Safety Care Trainer Certification

Registered Behavior Technician (RBT) or working towards the credential

Clinic Operations Manager (COM) Responsibilities :

Develop, maintain, and support metrics for accountability to staff to uphold Gold Standard service level expectations

Address escalated issues as they arise

Work closely with supervisors to achieve daily, weekly, monthly, and annual goals

Adjust to network changes and develop the standard resources for this team to support this movement

Assist and prepare annual performance evaluations for supervisors on time and ensure core competencies are 100% complete on the operations level

Provides management, support guidance, and control for the efficient utilization of operations center resources performing duties in the following departments Daily Schedule Management, Intake, Billing, Payroll, Human Resources and Hiring, Marketing, Recruitment, Vendor Management, Purchasing, and Clinic Maintenance

Provides Safety Care training, class scheduling and maintains accurate and timely records for staff meeting ALL requirements for each class held

Manages the development of operational briefings and support for the CEO and Clinical Director

Ensures compliance with all company and program policies, procedures, and other practices set forth by upper management directives

Provides timely, accurate reporting to both Operations and Clinical Leaders

Ensures the clinic is "Tour Ready" and staged at all times with ongoing staff training and expectation setting

Fill in for therapy if there is a short census day

Disclaimer

The above statements are intended to outline the broad nature of the work that is required in this role. This is not a complete list of the job responsibilities and skills. The person(s) in this role may be assigned duties within the clinic, home, school, community, or other entities outside of the listed duties, as needed by Alphabet Soup ABA Pediatric Behavioral Services.

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