Lead Client Service Representative

Alpine Animal Clinic is seeking a Lead Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this leadership role, you will guide the front office team and take charge of directing the overall clinic workflow, ensuring a seamless and efficient process for both clients and staff. You'll be responsible for overseeing the flow of appointments, managing scheduling with precision, and providing compassionate, professional customer service at every interaction. A key part of your role will involve training and developing team members, helping them grow while ensuring they clearly understand their daily responsibilities and tasks are completed on time. You'll create a supportive environment by offering constructive feedback, encouraging open communication, and fostering collaboration. Your ability to lead by example, maintain a team-oriented atmosphere, and stay attentive to details will be essential to the success of the clinic.

This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday, and rotating or intermittent weekends. Once trained, CSR will be part of the emergency rotation 1 evening a week (12pm to 9pm) and 1 weekend a month (8am to 4pm)

Full-time benefits and compensation:

• Compensation: $20-22/hour, based on experience and skillset
  • $2.00 Differential for certain hours and daily rate on weekends
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options

Required qualifications and skillset:

• 5 years of veterinary client service experience
• Previous veterinary experience is required
• Proficiency in the following skills:
  • Training and mentorship
  • Team scheduling
  • Monitoring hospital flow
  • Complaint resolution/client disputes
  • Inventory management
  • Marketing and safety initiatives
  • Ensuring that safety protocols are followed

About Alpine Animal Clinic:

We are a multi-doctor, AAHA accredited practice offering exceptional patient and client care, with a culture that promotes teamwork and communication. Our practice has a great training program and offers opportunities for growth and development. Alpine Animal Clinic is a beautiful, modern, and well-equipped hospital practicing the highest standards of medicine. We’ve also developed lasting relationships with our clients, earning us several Best of Helena awards. We strive to maintain a low-stress and easy-going atmosphere so our staff, patients, and their humans enjoy their time in our hospital. To learn more about our team and tour the hospital, we invite you to visit our website.

At Alpine Animal Clinic, you’ll find plenty of opportunities to follow your passions. We encourage you to apply today!

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