Sales Account Manager

The Sales Account Manager I interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Additionally, the Sales Account Manager provides a direct point of contact to meet customer needs, receive and solicit for orders, and works with several departments including Commercial, Operations, Logistics and QA.

Job Duties and Responsibilities but are not limited to

• Responds to and resolves customer service complaints and requests using a “solve by sundown” mentality.
• Liaison between customer and sales, operations, logistics and QA as needed to solve customer issues.
• Builds and maintains strong customer relationships with new and existing customers by providing excellent customer support.
• Provides information in response to inquiries about accounts, products, and services.
• Provides information concerning pricing, changes in service, discontinuance, and shipping.
• Coordinates special deliveries as needed.
• Contacts customers for order clarification regarding omitted data, numbers, and/or delivery dates.
• Handles customer concerns, special orders, or returns in an efficient and timely manner and follows through to ensure customers' issue/concern has been resolved.
• Possesses knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services and similar data as required to answer customer inquiries.
• Works cross-functional to identify root cause to help solve problems creating customer service issues.
• Assists with DMOS process, decks, and works with teams on initiatives that have customer impact.
• Will need to work closely with logistics and QA at both North and South, as the base of customers are served out of both locations.
• There is no Geographic territory assigned with this job, but the individual must be able to handle customer's and visit customers as needed.
• All other duties as assigned.

Education and Experience

• Bachelor's degree preferred.
• A minimum of 2 years related experience (DSD system preferred).
• Can demonstrate a high level of proficiency with Microsoft Office and other computer-based applications.
• Retail or customer service experience with excellent interpersonal and communication skills.
• Skill in organization, time management, prioritization, and attention to detail.
• Ability to adapt to changing organizational and operational needs.
• Excellent verbal, written, and customer service skills.
• Strong team player who can work across multiple functions and disciplines.
• Must be able to pass all pre-employment screens (including drug, background, and criminal checks).

COMPENSATION DETAILS

Salary Range: $ 95,000.00 to $125,000.00

This position is eligible for medical, dental, vision, basic life insurance, AD&D, long-term disability, short-term disability, 401k, and flex spending/HSA benefits. PTO, Paid Holidays, Earned Wage Access, Tuition Reimbursement, EAP Program.

An Equal Opportunity Employer including Disabled/Veterans