What are the responsibilities and job description for the Office Assistant (Anchorage) position at AltaGas?
ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.
What You Will Do:
As an Office Assistant, you will play an essential role within our Credit & Collections department, reporting to the Supervisor of Credit & Collections. The Office Assistant position works in the Credit Department serving as part of ENSTAR's customer service team. This position is part of a task rotation performing a wide range of job functions.
Your responsibilities will include, but are not limited to:
- Cashiering; includes balancing and preparing deposits.
- Cash machine operation.
- Provide customer service and switchboard coverage; assist customers with general and account questions.
- Perform credit balance refunds and adjustments.
- Perform bank corrections and research and adjust misapplied or unidentified payments.
- Research, bill, and collect on damage claims.
- Administer various Heating Assistance Programs.
- Perform general collection functions: active and closed accounts and department purchasing.
- File and scan documents.
- Search archives for historical information.
- Process outgoing and returned mail, sort mail, and enter mailing address changes.
- Respond to customer questions and concerns via phone (call center environment) and email correspondence.
- Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
- Cross-train with other department tasks.
What You Will Bring:
Required Qualifications
- High School Diploma or GED.
- One year Cashier and/or Customer Service experience.
- Ability to type 50 wpm and ten key by touch.
- Exceptional customer service skills and telephone etiquette.
- Proficiency with Microsoft Office Suite.
- Professional appearance.
- Must possess a valid Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
- Ability to pass a drug, credit, background, past employment, and driving record check.
Preferred skills and qualifications:
- Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
- Basic administrative skills and ability to perform related tasks.
- Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
- Ability to multi-task in a fast-paced environment and to assist customers effectively and professionally in this type of environment.
- Effective oral and written communication skills to effectively communicate policies and procedures to others.
- Ability to use general office equipment such as computer, fax, phone, copier, etc.
- Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
- Ability to convey information clearly, effectively, and professionally.
- Active listening skills: attentiveness when listening to others to understand, ask appropriate questions, etc.
- Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.
If you meet most but not all of the position's qualifications, you are still encouraged to apply.
Inclusive Workplace:
At ENSTAR, we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.
Ready to Join Us?
Qualified applicants who wish to be considered for the above position must submit a completed, signed application via ENSTAR's online application system at www.enstarnaturalgas.com under Career Opportunities.
The statements contained in the job description are intended to describe the general nature of tasks and responsibilities. It is not intended to be an exhaustive list of all job duties assigned. Other duties will be assigned as appropriate.
ENSTAR IS AN EQUAL OPPORTUNITY EMPLOYER
Vets/Disabled
For more information, contact Meghan Scott in Human Resources at 907-334-7656.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
