What are the responsibilities and job description for the Practice Coordinator position at Altais Health Solutions?
About Your Team
Are you looking to work with a high performing, fast growing and dynamic Quality and Risk Management team? Altais and our subsidiaries, form one of the most recognized medical groups in California. We are 4,000 physicians, working in over 40 cities in California, caring for more than 500,000 patients. If working in a mission driven organization supporting highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we are thrilled to welcome you to your new career.
You will focus on:
- Chronic and Acute Condition Capture: Proactively prompt providers to ensure accurate capture of chronic and acute conditions for patients with upcoming scheduled for visits (at least 2 weeks in advance).
- Quality Gap Identification: Identify quality gaps in the EMR system for patients, ensuring that missing or incomplete documentation is addressed prior to the scheduled visit.
- Gap Closure Education: Educate providers on necessary gap closures related to patient care and clinical documentation, ensuring they understand the importance of accurate and comprehensive documentation.
- Review of Concurrent Encounters: Review sampled concurrent encounter documentation to verify that care gaps are being addressed and closed effectively.
- Collaboration with Providers and Staff: Build strong rapport with providers and clinical staff to foster a collaborative environment aimed at improving patient care and documentation accuracy.
- Documentation Accuracy: Ensure that all gaps are closed with accurate clinical documentation and proper administrative follow-up, including correct claim submissions for billing purposes.
- Stakeholder Engagement: Maintain continuous communication with key stakeholders involved in patient care, including providers, nursing staff, billing teams, and quality assurance personnel, to ensure seamless gap closure.
- Rotating Office Visits: Rotate through provider offices as assigned, offering on-site support and assisting with the implementation of gap closure strategies.
- Clinical Documentation Interpretation: Use clinical knowledge (LVN background preferred) to interpret and guide appropriate documentation, ensuring that chronic and acute conditions are captured and reported in line with best practices.
- Bachelor’s degree with a minimum license as a Licensed Vocational Nurse (LVN) required.
- RN preferred.
- 3 years of clinical experience, preferably in a medical office or healthcare setting.
- Experience with clinical documentation, EMR systems, and understanding of quality measures, value-based care, or risk adjustment coding.
- Prior experience in quality gap closure or working with providers to improve clinical documentation.
- ICD-10 CM Risk Adjustment experience.
- Understanding of provider office workflows
- 2-3 years working with excel data, word and power point platforms
- Strong clinical knowledge and ability to interpret medical documentation.
- Excellent communication and interpersonal skills, with the ability to build rapport with providers and clinical staff.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work independently and manage multiple tasks efficiently.
- Proficient in using EMR systems and Microsoft Office Suite.
- Ability to educate and guide clinical staff on documentation and process improvement.
- You are passionate about improving the healthcare experience and want to be part of the Altais mission.
- You are bold and curious- willing to take risks, try new things and be creative.
- You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
- You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
- You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
- You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.
Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.
The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, and experience.
Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.
Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
