What are the responsibilities and job description for the Manager Events / Parties position at Altitude Trampoline Park?
Create fun and enthusiastic environment for all Party Hosts and all guests. Hires, Trains, Schedules, and Supervises a team of up to 25 party hosts. Facilitate creative and entertaining birthday parties. Provides courteous customer service and responds to customer's questions, complaints, or requests.
Directs any unresolved issues to the General Manager. Assists supervised staff in their job performance during peak activity periods or as required. Schedule, coordinate, and manage birthday party requests and reservations. Oversee/provide clean-up following parties.
Ensure that party schedule and details are completed accurately and on time. Order and manage pizza delivery and inventory of party supplies. Operates Point of Sale (POS) system including deposits and party transactions. Develop and implement post-party follow-up and referral process.
Maintains an image of competence and professionalism to customers, employees, and management. Maintains proper employee/employer relations and addresses any questions promptly, including disciplinary actions, recognition, and performance evaluations.
Directs any unresolved issues to the General Manager. Assists supervised staff in their job performance during peak activity periods or as required. Schedule, coordinate, and manage birthday party requests and reservations. Oversee/provide clean-up following parties.
Ensure that party schedule and details are completed accurately and on time. Order and manage pizza delivery and inventory of party supplies. Operates Point of Sale (POS) system including deposits and party transactions. Develop and implement post-party follow-up and referral process.
Maintains an image of competence and professionalism to customers, employees, and management. Maintains proper employee/employer relations and addresses any questions promptly, including disciplinary actions, recognition, and performance evaluations.
