What are the responsibilities and job description for the Customer Service Representative position at Aluminum Metal Company?
Job Details
Are you a detail-oriented, outgoing, and friendly professional with a passion for delivering exceptional customer service? AMC MSM, a trusted name in aluminum sheet metal and galvanized steel fabrication, is seeking a Customer Service Representative to join our team! With a strong reputation for quality, value, and customer support, we pride ourselves on providing industry-leading service to our clients.
As a Customer Service Representative, you will play a critical role in supporting our customers with professionalism, accuracy, and a positive attitude. You’ll be the voice of our organization, ensuring customer needs are met efficiently while building meaningful relationships.
Key Responsibilities
- Customer Interaction: Serve as the primary point of contact for customer inquiries, providing timely and accurate information with a friendly demeanor.
- Order Management:
- Process price quotes, purchase orders, order adjustments, and cancellations.
- Use computer systems to access customer and inventory information, ensuring accuracy and reliability.
- Draft purchase orders and invoices, coordinating with the accounting department for seamless processing.
- Problem Resolution: Address and resolve customer concerns with professionalism, including returns, credits, and debits.
- Communication: Keep customers informed about pricing, delivery schedules, and order status.
- Account Updates: Maintain accurate records of customer accounts and orders, ensuring timely updates as changes occur.
- Team Collaboration: Confirm credit status with the finance department when required and ensure internal processes are followed.
- General Office Tasks: Answer phones and respond to emails with a positive attitude, maintaining excellent communication and organizational standards.
- Additional Duties: Perform other related tasks as assigned to support the team’s success.
Required Skills and Attributes
- Organizational Excellence: Exceptional attention to detail and the ability to prioritize tasks in a fast-paced environment.
- Interpersonal Skills: Strong communication skills (verbal and written) with the ability to build rapport and maintain excellent customer relations.
- Technical Proficiency:
- Proficient in Microsoft Excel and general computer applications.
- Ability to quickly learn and navigate database and ordering systems.
- Typing Speed: Ability to type 40-50 words per minute accurately.
- Problem-Solving Ability: Resourceful and solution-oriented, capable of handling challenges professionally.
Education and Experience
- Required: High school diploma or equivalent.
- Preferred: One year of experience in customer service, order processing, or a similar role.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds occasionally.
What We Offer
At AMC MSM, we value our team members and invest in their success. Our comprehensive compensation and benefits package includes:
- Competitive salary.
- Health insurance and wellness programs.
- Paid time off to support work-life balance.
- Opportunities for career growth within a dynamic and supportive work environment.
If you are a self-motivated individual who thrives on providing outstanding customer service, enjoys working in a collaborative environment, and excels in managing details with accuracy, we encourage you to apply today!
Join AMC MSM as we continue to set the standard for excellence.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $20 - $25
