Patient Account Collector - Fertility 24-01020

Position
Patient Account Collector
(Fertility Charges)

For over 35 years, our client has been a leader in building families through innovative assisted reproductive technology and compassionate care. Their all-in-one surgical center streamlines treatment for patients from across the globe, ensuring a seamless and supportive experience. Be part of a team that brings hope to families and transforms lives.

Position Overview
We are seeking a dedicated and experienced Patient Account Collector to join our team. Your primary responsibility will be to follow up on unpaid patient fertility claim balances, ensuring a high level of patient-customer service throughout the process.Key Responsibilities:

• Provide excellent patient-customer service.
• Make outbound calls to patients to collect open balances.
• Notify customers with high balances and mail past-due notices.
• Review and reconcile patient ledger and balances.
• Follow up on the status of payments.
• Itemize and print courtesy statements for patients.
• Perform other duties as assigned.

Qualifications

• Minimum one-year billing and/or collections experience
• Excellent customer service skills.
• Knowledge of soft collection techniques.
• Compassionate, understanding, and patient-centric approach.
• Proficiency in Microsoft Word and Excel preferred.
• Data entry skills and typing speed of 40 wpm.
• High School diploma or equivalent.

Additional Information

• Monday - Friday, on-site.
• Contract to Hire, offering opportunity for growth within our clients organization.

INDH