What are the responsibilities and job description for the Fire Protection Technician position at Amadan Recruitment?
Fire Protection Technician
Job Responsibilities
Job Responsibilities
- Review sales quotes
- Give guidance on pricing and sales tactics for particular bids
- Acquire start finish dates on install jobs (individual salesman on scope sheet)
- Monitoring: Track down end user for new install monitoring
- Send paperwork and pricing for monitoring
- Make corrections/updates to existing monitoring accounts
- Determine correct equipment to install on new construction projects
- Budgeting of jobs in appropriate system
- Make sure alarm paperwork is correct on all jobs
- Work with designer to ensure correct equipment
- Complete Customer Information sheet
- Perform other duties as assigned
- Complete weekly Bid Logs to track monthly Close Ratios and total Bids Won (i.e. 10-15%, 1.5M)
- Provide estimate and required budget details for all jobs bid
- Provide detailed Scope Sheets for all jobs bid
- Pursue Bid Tabs for all estimates that are not awarded
- Maintain a Global Customer View for opportunities to expand leads and relationships across product lines and customer portfolio
- Maintain an Account Ownership mindset to ensure Customer Satisfaction and Customer Retention
- Maintain Customer contacts and appointments on Outlook calendar that is accessible by Manager
- Ensure New Customer Development (i.e. minimum of 2 to 4 new customer/year)
- Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
- Review Notices and Liens reports, contact customers as needed, and respond to Accounting team with updates
- Submit Expense Reports timely; ensure expenses are targeted and approved in advance
- Maintain an Active Membership with Organizations to promote leads and support customer relationships
- Actively Participate in required Weekly/Monthly/Quarterly team meetings
- Participate in ongoing training – SOPs, Codes/Technical, Customer Service, Software
- Review Profitability reports for accuracy and estimation improvement opportunities
- Support and Ensure Adherence with Company SOPs – Job Set Up, Contracts, Change Orders, Accounting Processes, Subcontractors
- Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting
- Actively participate in Lunch N Learns, events, trade shows
- Partner with Marketing and Business Development Team
- Minimum education of High School Diploma or equivalent
- Must possess intermediate skills in Microsoft Word and Excel software
- 5 years of experience in fire alarm sales and/or service
- Experience with fire alarm and suppression systems
- Self-motivated, ambitious, and interactive
- Communicative, detail-oriented, and organized
- Demonstrate positive teamwork and ability to be a team leader and mentor
- Excellent communication, training, and planning skills required
- Sense of pride, integrity, and organizational ability required
- Must be able to work independently and with others
