What are the responsibilities and job description for the IT Support Lead position at Amaze Systems?
Experience: 5-7 years of experience in IT support or desktop services, with at least 2-3 years in a leadership or management role.
Technical Knowledge:
Proficiency in end-user computing technologies such as Windows, macOS, mobile devices, Office 365, Active Directory, SCCM, and ITSM tools.
Strong knowledge of IT support processes, incident management, and troubleshooting methodologies.
Understanding of virtualization technologies (e.g., VDI, Citrix, VMware) and cloud services related to end-user computing.
Key Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and projects in a fast-paced environment.
Customer-service focused with a strong sense of urgency.
Problem-solving skills with the ability to make decisions quickly and effectively.
Experience with vendor management and contract negotiation.
Strong organizational and time management skills.
Preferred Qualifications:
Experience with large-scale desktop or laptop deployments.
Familiarity with device management tools like Microsoft Intune or other mobile device management (MDM) platforms.
Experience working in a hybrid or cloud-based IT environment.
Experience with remote support tools and managing geographically distributed teams.
