Sr. Technical Program Manager, Enterprise Support

Description

The AWS Enterprise Support team interacts with leading companies and helps customers gain the best value and services from AWS. We are looking for a highly motivated, proactive Sr. Technical Program Manager (TPM) to develop and deliver communications programs and mechanisms that help the Enterprise Support organization operate more efficiently. This role is focused on developing solutions that enable Enterprise Support team members to delight their customers. The ideal candidate will work closely with technical leaders, product/program managers, and AWS service teams to enable technical account managers to prioritize and respond to changes impacting customers. They will define communications strategy for the business, gather insights from customer-facing employees, facilitate technical collaboration, and drive execution of technical programs. Successful candidates will be detail-oriented and organized, are able to operate in a high-velocity environment, have technical knowledge of AWS domains, and will always “roll up the sleeves” to get things done.

Key job responsibilities

• Define and execute communications strategy in partnership with technical leaders, while tracking key performance indicators for delivery and impact.
• Gather stakeholder requirements, define technical and business requirements to improve the customer experience.
• Develop deep knowledge of technology, processes, best practices and solutions utilized across AWS Support.
• Dive deep and analyze performance metrics, identify gaps, determine mitigation steps, implement, and report on progress against goals.
• Host sessions to deeply understand the impacts of system or process changes and aggregate feedback across regions, industries, and teams.
• Balance priorities while managing stakeholder expectations and communicating progress effectively.
• Understand how various tools, systems and related technical concepts integrate with one another to maximize program outcomes.
  
  

Basic Qualifications

• 5 years of technical product or program management experience
• 7 years of working directly with engineering teams experience
• 5 years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
  
  

Preferred Qualifications

• 5 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• 3 years of software development experience
• Strong working knowledge of Agile methodologies and Scrum frameworks with demonstrated experience in sprint planning and delivery
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon Web Services, Inc.

Job ID: A2946203