Dispatch Manager

Title: Dispatch Manager
Pay Rate: $80,000 – $85,000 annually
Location: New York, NY (this position is in-person, not remote)
Employment Type: Full-Time
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About Ambulnz by DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

• Plans, manages, and reviews the work of assigned dispatch staff for NY Core downstate and participates in the selection of assigned staff
• Provides for the training of staff in work procedures
• Evaluates performance and provides for staff discipline as required
• Develops and implements goals, objectives, policies, procedures, and work standards for the division
• Provides for the installation, upgrading, maintenance, operation, and staff training for all dispatch hardware and software
• Coordinates the dispatch services of the markets to ensure timely and efficient patient delivery to the standards set forth by Ambulnz by DocGo
• Maintains a healthy relationship with all clients
• Stays current with the EMS laws, regulations, and developments
• Prepares a variety of periodic and special reports as required
• Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned market
• Oversee proper completion of all Dispatch, Call Taking and Pre-Billing tasks
• Monitor and direct Dispatch staff and tasks, including remote dispatch sites
• Be available for 48 hours per week for Administrator on-call duties, including one weekend per month, to address high level customer service issues
• Develop a demand analysis and dispatch plan
• Maintain and improve customer NPS score
• Other duties as assigned

Qualifications:

• High school diploma or general education degree (GED)
• Proven experience as a dispatcher in a relevant field
• Tech-savvy with knowledge of computer-aided dispatch software (CAD)
• Ability to type 50 words per minute with expertise in data entry
• Knowledge of procedures and guidelines for emergencies
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift based on the needs of the business

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Work Location: In person

Salary : $80,000 - $85,000