What are the responsibilities and job description for the Routing and Dispatch Manager position at Ghost?

Job Description

Ghost is a private B2B marketplace that helps top global brands expand their distribution. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock alternative channels for inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac), Ghost is one of LA's fastest-growing startups.

We are looking for a collaborative and detail-oriented candidate to join our team as a Routing and Dispatch Manager. The ideal candidate has 6 years of experience with logistics - warehouse management, third party shipping solutions, international shipments, routing guides, shipping and packing. You will be responsible for building a strong logistical process to ensure successful transactions between the buyers and sellers on our platform. We have offices in LA and New York, this position is based in New York

ABOUT THE ROLE

Own the logistics & supply chain process;
Book, co-ordinate and manage shipments, both domestic and international
Rout orders and scheduled pickup appointments with couriers.
Working with diverted goods and co-ordinating blind shipments
Ensure compliance with shipping requirements between buyers and sellers including but not limited to keeping up to date on routing guides, shipping requirements, etc.
Optimize logistics process to minimize / mitigate any charge-backs;
Monitor and report on logistics performance, including KPIs, expenses, shipping accuracy, etc.
Negotiate terms with logistics partners
Booking and quoting international shipments, working with international 3PLs etc
Implement and integrate processes and tools that enable continuous improvement of the logistics function;
Working closely with merchandise & sales teams, keep organization up to date on deal related shipments, logistics and any potential risks / bottlenecks;
Interact with buyer and seller logistics organizations to ensure speedy and accurate shipments;
Work proactively to minimize shipping cost and time.

ABOUT YOU

6 years of relevant experience such as warehouse operations, ecommerce logistics, supply chain management or other relevant function;

Deep experience booking domestic shipments. Good understanding of brokers and shipping companies, able to find multiple options for one off / complex shipping scenarios

Experience working with diverted goods

Good network of domestic and international shipping brokers, freight companies and warehouses

Have deep understanding and experience of international logistics

Excellent written and verbal communication skills.

Strong attention to detail

Be a self-starter who can juggle many balls, and prioritize & execute without micro-management.

Comfortable working in-office 5 days a week

Location : New York

Salary range : $70,000-$100,000 total compensation

Salary : $70,000 - $100,000

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Routing and Dispatch Manager

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