What are the responsibilities and job description for the Order Management Specialist - Americas position at AMDT?
Role Overview
AMDT is the world's market leader for data management in highly automated industrial enterprises. We develop software to provide disaster recovery, version control, change detection and management for smart production machinery and other devices, used in the manufacturing and industrial sectors. The company has just launched its new platform octoplant, the next level of development of the versiondog and AutoSave solution, which currently is used by more than 2500 companies, including many of the world’s leading automotive, food, water, life science and mining companies. octoplant is a data management platform that provides a vendor independent and comprehensive view of all automation processes involving OT and IT. Users are protected against production downtime, data loss and experience significantly increased cyber security. AMDT is operating world-wide with sales offices in Germany, US and China and a partner network of more than 100 partners around the world.
The Order Management Specialist ensures top-tier customer service through the proactive management of sales orders, from receipt to payment. This role involves accurate order processing, administration of customer contracts, and maintaining supplier registration forms. By partnering with cross-functional teams, the specialist supports Finance and Sales, ensuring seamless operations and best-in-class results
Your Tasks
AMDT is the global market and technology leader for versioning and backup solutions in industrial automation. With its octoplant software platform, the company secures the automation of production processes through strong end-point management, where it consistently records and monitors changes to configurations, programming and project statuses in production. This minimizes downtime, increases efficiency, quality and safety standards, and saves costs as well as resources. As a modular solution, octoplant can be linked to different automation technologies and devices, regardless of the manufacturer.
AMDT was formed in 2022 from the merger of the two established market leaders AUVESY GmbH and MDT Software Inc. The company is headquartered in Landau, Pfalz, Germany, with additional locations in the USA and China. The company works with more than 100 partners on all continents and serves over 3,000 customers worldwide
More information at: amdt.com
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AMDT maintains a drug-free workplace.
AMDT is the world's market leader for data management in highly automated industrial enterprises. We develop software to provide disaster recovery, version control, change detection and management for smart production machinery and other devices, used in the manufacturing and industrial sectors. The company has just launched its new platform octoplant, the next level of development of the versiondog and AutoSave solution, which currently is used by more than 2500 companies, including many of the world’s leading automotive, food, water, life science and mining companies. octoplant is a data management platform that provides a vendor independent and comprehensive view of all automation processes involving OT and IT. Users are protected against production downtime, data loss and experience significantly increased cyber security. AMDT is operating world-wide with sales offices in Germany, US and China and a partner network of more than 100 partners around the world.
The Order Management Specialist ensures top-tier customer service through the proactive management of sales orders, from receipt to payment. This role involves accurate order processing, administration of customer contracts, and maintaining supplier registration forms. By partnering with cross-functional teams, the specialist supports Finance and Sales, ensuring seamless operations and best-in-class results
Your Tasks
- Manage the day-to-day receipt and entry of orders from sales, ensuring completeness and accuracy prior to acknowledging orders
- Process and deliver sales orders following business guidelines including but not limited to new orders, renewals, and professional service orders
- Handles the administration and invoicing of customer contracts
- Complete and maintain supplier registration forms to ensure accurate and up-to-date contact and financial details with customers
- Serves as a liaison between Finance and Sales to assist with ad hoc questions & general operations support for Sales team
- Attends and actively participates in departmental meetings and calls
- Performs other tasks as required with Finance and cross-functional partners
- Bachelor’s Degree is required
- 3 years of order management experience
- Knowledge of Order Entry and Purchase Order Systems
- Current understanding of GAAP including revenue recognition
- Strong experience using Microsoft Office (Excel, Outlook, Word, Teams, SharePoint).
- Salesforce CPQ and accounting software (Sage/NetSuite) preferred.
- Customer focused and high attention to detail
- Ability to communicate at different levels
- Ability to apply critical thinking skills to make sound decisions
- Proven time management and organizational skills
- Ability to work effectively in a team and independently
- Self-Motivated
AMDT is the global market and technology leader for versioning and backup solutions in industrial automation. With its octoplant software platform, the company secures the automation of production processes through strong end-point management, where it consistently records and monitors changes to configurations, programming and project statuses in production. This minimizes downtime, increases efficiency, quality and safety standards, and saves costs as well as resources. As a modular solution, octoplant can be linked to different automation technologies and devices, regardless of the manufacturer.
AMDT was formed in 2022 from the merger of the two established market leaders AUVESY GmbH and MDT Software Inc. The company is headquartered in Landau, Pfalz, Germany, with additional locations in the USA and China. The company works with more than 100 partners on all continents and serves over 3,000 customers worldwide
More information at: amdt.com
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AMDT maintains a drug-free workplace.
