What are the responsibilities and job description for the Night Auditor position at American Baptist Assembly?
Green Lake Conference Center Mission
The comprehensive mission principle of GLCC is to provide a special Christian environment of hospitality, equipping, renewal, networking and stewardship that helps people to discover Gods better version of themselves and their world. Our motto is, for a closer walk with God.
General Requirements
- Have an understanding of GLCCs mission, policies and procedures governing day to day operations.
- Ability to follow operating procedures that allow large numbers of people and transactions to flow smoothly and enables the ministry to grow.
- Excellent verbal and written communication skills.
- Ability to work well as part of a team, as well as alone.
- Always be humble and kind towards all GLCC guests, staff, volunteers, and donors.
Specific Requirements
The Night Auditor provides an excellent check-in and check-out experience. The Night Auditor should answer guest questions or help seek resolutions to issues as they arrive, in a warm and professional manner. In other words, to make calling or coming to the front desk an experience our guests, groups leaders and staff look forward to. The Night Auditor will follow the procedures for and process the night audit.
Responsibilities
- Process various types of financial transactions and maintain accurate count of cash box.
- Handle guest requests and issues.
- Efficient and effective use of the property management system used for creating reservations, taken by phone, email, fax, or US mail.
- Review the contracts and/or summaries for the groups that are arriving and departing. Make sure keys and meal tickets are ready to go, when applicable.
- Work on incoming groups as assigned, making sure all reservations are entered in the property management system correctly according to their contract.
- Communicate with prior and following shift, any information regarding guests, other departments, or events that happened during shift.
- Communicate respectfully and effectively with guests, volunteers, all staff members, and donors.
- Perform other tasks and duties as assigned.
The specific responsibilities of the GS Clerk may change as Green Lakes ministry develops.
Work Schedule
- Part-time or full-time position from 11p-7a with possible holiday and/or weekend commitments
Education and Recommended Experience
- Proficient in Microsoft Word and Excel
- Able to learn computer property management systems.
Physical Requirements
May need to stand for long periods of time and view a computer screen for extended periods of time.
Willingness and ability to smile and verbally greet and engage guests.
Ability to stay awake during through the night.
Qualifications
Aligned with GLCC mission and values.
Display professionalism and integrity that inspires confidence, respect, and trust.
Possess a guest service mindset with an outgoing personality and excellent communication (written and verbal) skills.
Strong organization and task-management skills.
Detail-oriented with ability to manage multiple projects and work independently without supervision.
Willingness to manage difficult or sensitive issues with a strong commitment to confidentiality.
Exude humility and kindness towards all GLCC guests, staff, volunteers, and donors.
Proficiency (or willingness to acquire skills) in computer systems including Excel, Word, and Outlook, as well as potential acquisition of skills to operate property management system (PMS).
Minimum high school diploma, GED, or HSED.