What are the responsibilities and job description for the IT Support Tech position at American Cruise Lines?
IT Support Tech
American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Support Tech to our team in Salt Lake City, UT. Our IT team supports our shipboard staff and corporate offices located in CT and UT.
Responsibilities:
- Provide technical support for staff.
- Administration of Windows Active Directory on prem and Azure AD.
- Microsoft Exchange user administration.
- Installation, updates and troubleshooting of software on Windows-based computers.
- General technical support.
- Inventory and records maintenance.
- Technical support via Helpdesk ticketing system.
- Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.
- Individual must be detail-oriented and be able to independently resolve technology problems for staff.
- Monitoring the availability of the IT environment.
- Work with groups within IT Infrastructure resolving problems.
- Maintain company security utilizing security best practices.
- Maintain PCI compliance.
- Help provide “rotational, on-call” support for emergencies on the weekends.
Qualifications:
- Knowledge of Windows operating systems, computer and peripheral hardware and software.
- Knowledge in help desk software methodology.
- Experience with Windows Desktop and Server operating systems.
- Active Directory: Add/Remove/Changes.
- Experience with Mobile OS’s.
- Competent in remediation of Anti-virus incidents.
- Expertise in explaining technical issues and give instructions to troubleshoot system related issues.
- Updated with current industry trends and efficiency in working with them.
- Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.
- Ability to work in a complex and mixed team environment.
- Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
- VMware and Linux a plus.
- ShoreTel/Mitel a plus.
- Networking/routing/vLANs a plus.
- Airwatch a plus.
- PowerShell a plus.
- SonicWALL a plus.
- SAN (Dell EMC/ EqualLogic) a plus.
