What are the responsibilities and job description for the Associate II, Fund Administration position at AMERICAN ENDOWMENT FOUNDATION?
Job Details
Description
Position Title Associate II, Fund Administration
Reports to Associate Director II, Fund Administration
Classification Non-Exempt
ABOUT AEF
Make an impact from day one. A career at American Endowment Foundation (AEF) is more than just a job—it’s a chance to make a real difference and be part of something bigger. At AEF, we understand the difference between a workplace and a place where you can truly thrive. We offer a flexible, dynamic environment where your contributions matter, and our people-driven culture fosters inclusivity and collaboration at every level. If you’re ready to be part of an organization that champions innovation, integrity, and impact, we want to hear from you.
Headquartered in Hudson, Ohio, a suburb of Cleveland, AEF is one of the nation’s largest independent donor-advised fund (DAF) sponsors. Not familiar with a DAF? It’s the fastest-growing charitable giving option in the country, enabling individuals to support the causes that matter most to them. AEF is the trusted sponsor that makes it all happen. We proudly serve over 14,000 charitable individuals, nearly 6,000 financial advisors, and 2,500 partnering firms across the financial services industry.
Every day, we go above and beyond to deliver a best-in-class client experience, exceed expectations, and drive positive change. When you join AEF, you’re joining a team committed to making a lasting impact and helping others do the same. Ready to make your mark and be part of something extraordinary? It starts here.
POSITION SUMMARY
The Associate II, Fund Administration, is responsible for promptly and precisely opening and maintaining all new donor advised funds. The position reports to the Associate Director II, Fund Administration and complies with established procedures to accurately prepare all investment account paperwork and precisely record all data in AEF's multiple CRM systems. This position requires communication with financial professionals and their associates to obtain the information required to open new donor advised funds at AEF, as well as their accompanying investment accounts.
ESSENTIAL RESPONSIBILITIES
- Follow established standards, timelines, and procedures to properly open new donor advised funds.
- Work as a liaison with the Office of Business Development and Office of Business Oversight teams to ensure accurate opening and maintenance of funds.
- Collaborate with financial professionals/associates to acquire information, assess submitted DAF applications, and complete investment account paperwork.
- Collaborate with AEF’s authorized signers to obtain signatures on investment account paperwork.
- Ensure that all DAF and investment account information and their statuses are up to date within AEF’s data management & CRM systems.
- Request and verifies investment account login information and adds it to the aggregation software according to each custodian's process.
- Assist in obtaining online access to open investment accounts.
- Monitor and update data in AEFs financial management system.
- Provide a best-in-class service by making outbound and responding to inbound calls and email correspondence from financial professionals and associates regarding paperwork and requests related to the donor advised fund and investment account.
- Complete other duties and projects as assigned by the Associate Director II, Fund Administration.
Qualifications
SKILLS AND QUALIFICATIONS
- Associates degree preferred
- 3 or more years of experience in operations, financial services industry, or related field
- Intermediate Microsoft Suites (Excel, Office and PowerPoint)
- Ability to manage multiple tasks simultaneously and prioritize high work volume without sacrificing quality or efficiency
- Excellent verbal and written communication skills
- Possess a high level of professionalism and interpersonal skills to handle sensitive and confidential situations
- Organized, detail-oriented, and strong problem-solving skills
- Strong time management skills with a proven ability to meet deadlines
- Ability to work in a fast-paced environment
- Data-entry and previous experience working in a CRM
