What are the responsibilities and job description for the Associate II, Fund Administration position at AMERICAN ENDOWMENT FOUNDATION?
Job Details
Description
Position Title Associate II, Fund Administration
Reports to Associate Director II, Fund Administration
Classification Non-Exempt
ABOUT AEF
American Endowment Foundation (AEF), headquartered in Hudson, Ohio, a suburb of Cleveland, is a 501(c)(3) financial services organization and one of the nation’s largest independent, donor-advised fund (DAF) sponsors. Since its founding in 1993, AEF has been mission-motivated to expand philanthropy throughout the financial services industry and to communities across the country.
Through our DAF product and technology driven platform, individuals can donate, receive an immediate tax benefit, grow their investment, and make grants from the fund over time.
At AEF, our people-driven culture is at the heart of everything we do. Here philanthropy is personal, and we take an unbiased approach to charitable giving that honors our clients’ intent by directing their gifts and grants to the charitable causes that are important to them. Every day, we give our best to exceed expectations and make a lasting positive impact together.
POSITION SUMMARY
The Associate II, Fund Administration, is responsible for promptly and precisely opening and maintaining all new donor advised funds. The position reports to the Associate Director II, Fund Administration and complies with established procedures to accurately prepare all investment account paperwork and precisely record all data in AEF's multiple CRM systems. This position requires communication with financial professionals and their associates to obtain the information required to open new donor advised funds at AEF, as well as their accompanying investment accounts.
ESSENTIAL RESPONSIBILITIES
- Follow established standards, timelines, and procedures to properly open new donor advised funds.
- Work as a liaison with the Office of Business Development and Office of Business Oversight teams to ensure accurate opening and maintenance of funds.
- Collaborate with financial professionals/associates to acquire information, assess submitted DAF applications, and complete investment account paperwork.
- Collaborate with AEF’s authorized signers to obtain signatures on investment account paperwork.
- Ensure that all DAF and investment account information and their statuses are up to date within AEF’s data management & CRM systems.
- Request and verifies investment account login information and adds it to the aggregation software according to each custodian's process.
- Assist in obtaining online access to open investment accounts.
- Monitor and update data in AEFs financial management system.
- Provide a best-in-class service by making outbound and responding to inbound calls and email correspondences from financial professionals and associates regarding paperwork and requests related to the donor advised fund and investment account.
- Complete other duties and projects as assigned by the Associate Director II, Fund Administration.
Qualifications
SKILLS AND QUALIFICATIONS
- Associates degree preferred
- 3 or more years of experience in operations, financial services industry, or related field
- Intermediate Microsoft Suites (Excel, Office and PowerPoint)
- Ability to manage multiple tasks simultaneously and prioritize high work volume without sacrificing quality or efficiency
- Excellent verbal and written communication skills
- Possess a high level of professionalism and interpersonal skills to handle sensitive and confidential situations
- Organized, detail-oriented, and strong problem-solving skills
- Strong time management skills with a proven ability to meet deadlines
- Ability to work in a fast-paced environment
- Data-entry and previous experience working in a CRM
