Medical Office Manager

Summary
Manage operations for a primary care/urgent care clinic through leadership, teamwork, and customer service orientation. Has primary responsibility for the supervision, scheduling, and performance of all clinical staff and providers.

Essential Duties and Responsibilities

• Provide leadership and direction to clinical staff and providers through morning huddles, daily communication, and ongoing review and evaluation of clinic operations.
• Develop and maintain a work culture of high performance, high customer satisfaction, and high efficiency, by ensuring staff and providers are providing prompt, complete, and timely service to patients.
• Monitor various key performance indicators and put programs in place for continuous improvement.
• Recruit, hire, and complete onboarding processes for various roles; medical receptionist, medical assistant, lab technician, x-ray, and other positions.
• Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics based on volume needs.
• Supervise, evaluate, and execute performance evaluations of non-provider staff.
• Work collaboratively with providers to ensure providers and support staff are working cohesively and with common purpose.
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Ensure employees are adequately trained to perform assigned duties safely and correctly.
• Monitor clinic activity and patient flow to ensure efficient and effective patient care
• Ensure that medical care is delivered in accordance with physician instructions
• Investigate and resolve patient and staff concerns while continually monitoring patient satisfaction through various tool.
• Ensure compliance with front office procedures and ensure accuracy of financial transactions.
• Ensure maintenance and cleanliness of facility through use of clinic staff and other support staff
• Ensure adequate stock of regular supplies and place orders for needed inventory
• Regular attendance to ensure efficient clinic operations. Ensure clinic has continuous supervision personally or through designated individuals during absences.

Other Duties and Responsibilities

• Other duties and responsibilities as assigned.
• Participate in team meetings with other clinic managers and director of operations.
• Participate in special projects as needed.

Qualifications

• College degree preferred.
• Minimum of two years’ experience working in a supervisory role in a medical office preferred
• Computer proficiency
• Demonstrated skills in written, verbal and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)
• Understanding of revenue cycle management

Physical Demands/Work Environment (optional)
Clinic setting. Requires extended periods of standing and walking (more than 6 hours a day). Occasional stooping and kneeling. Potential exposure to blood-borne pathogens.