Service Administrator

Service Administrator

Jackson, TN

American Fire Protection Group (AFPG) is a people-first company with a proven track record of investing in our teammates. Our purpose of “Building Great Leaders” is at the forefront of everything we do.

AFPG is powered by APi Group – a global, market-leading business services provider of safety and specialty services in over 500 locations worldwide. Being a part of an organization like APi Group has many benefits, including highly competitive pay, industry leading benefits and perks, and extensive learning and development opportunities.

We often hear companies claim they are a “family” not just a “company.” We strive to be a company that prioritizes the family YOU already have waiting for you at home. Creating a healthy work-life balance and ensuring everyone makes it home safely is our top priority.

Benefits We Offer:

• Comprehensive Insurance coverage - Health, Dental, Vision and More
• 401(k) Plan – Matching %
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Flex Spending (FSA) and HSA
• Wellness Program
• Employee Assistance Program
• Individual Development Plan (IDP) – Define your career goals and create a plan that make the goals attainable
• Growth opportunities through company sponsored leadership development courses and trainings
• Paid Time Off (PTO)
• Paid Holidays
• Parental Leave, Paid Pregnancy Medical Leave
• Tuition Reimbursement
• Annual Discretionary Bonuses
• Employer Paid Life Insurance

Service Administrator

American Fire Protection Group (AFPG) is growing! Because of that growth, we are seeking qualified applicants for a Service Administrator position. The Service Administrator works as an integral part of our service team and has a direct impact on the success of our service team.

This position has a salary range of $19.00 per hour depending on experience

Job Responsibilities

• Respond to calls and emails, gathering necessary information and routing them to appropriate team members.
• Prepare and submit reports to customers and compliance engines accurately.
• Pull purchase orders for service team to facilitate operations.
• Maintain and update the dispatch console using service management software.
• Check and update jobs daily to ensure jobs are completed and all paperwork is completed in a timely manner.
• Assist with invoicing for service and inspections as needed.
• Send surveys to customers.
• Coordinate technician schedules with customers.
• Assist department leaders on additional tasks and operational improvements.
• Offer suggestions and solutions to improve efficiency within the service department.

Job Qualifications

• Strong critical thinking skills with a desire to tackle new challenges.
• Reliable, team-oriented, and eager to learn.
• Capable of prioritizing and effectively managing multiple tasks simultaneously.
• Advanced proficiency in Microsoft Office Suite and ability to work independently.
• Excellent oral and written communication skills; able to professionally interact with leadership, team members, and customers.

Physical Requirements & Work Environment

• In-person at our office; 40 hours a week
• Ability to lift 25 pounds

Please visit www.afpgusa.com/careers for more information or to see all job openings.

American Fire Protection Group is an equal opportunity employer. Qualified minorities, women, veterans, and individuals with disabilities are encouraged to apply.

All qualified applicants with American Fire Protection Group and its subsidiaries will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $19