What are the responsibilities and job description for the Concierge / Front Desk position at American House Senior Living Communities?
4-8 M-F
9-5 Weekends
Office Support Position Summary
Office Support supports our mission to enrich the lives of others through genuine customer service, answering phones, greeting guests and additional office duties.
Office Support Requirements:
- Evident interpersonal relationship skills, passionate and empathetic
- Apparent compassion to serve others
- High school diploma or equivalent educational experience
- Minimum 18 years of age
- Must pass a background check and TB test
Office Support Preferred Skill/Abilities:
- Previous experience working with Seniors
- 1-2 years of customer service experience
- 1-2 years of front desk/receptionist experience
Office Support Responsibilities:
- Ensure the highest quality of customer service is available for our residents
- Responsible for providing a positive first impression both in-person and over the phone to Residents, potential Residents, families, vendors, and candidates for employment
- Respond and address to any resident concerns which arise during shift
- Responsible for carrying out any emergency procedures required during shift
- Responsible to be knowledgeable and successful using the American House sales system
- Responsible for running or overseeing activities
- Notifies Executive Director of emergency situations
- Notes areas or articles in need of repair and reports to Executive Director
- Responsible for inputting work orders into work order system
- Other duties as assigned by Executive Director
Company Overview
Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.
