What are the responsibilities and job description for the Customer Service Representative position at American Leak Detection of Minneapolis‚ Saint Paul, MN?
The Customer Service Representative at American Leak Detection of Minnesota is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Minneapolis-Minnesota area.
Benefits for our Customer Service Reps (CSRs):
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid sick time
Customer Service Reps (CSR) Core Responsibilities:
- Answering the phones
- Explaining our services to potential clients
- Manage the customer experience
- Scheduling of appointments
- Dispatch, routing, and scheduling of jobs for our technicians
- Shift: 8 hour daytime shift, full-time (Can also be seasonal summer)
- Availability: General workday is Monday through Friday
Customer Service Representative (CSR) Qualifications:
- Excellent customer service and telephone skills
- Excellent written and oral communication skills
- Proficiency in Microsoft Office
- Experience in the plumbing, restoration, or construction industries- a plus but not required
- Experience using Salesforce is a plus but not required
About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, and swimming pool leaks using our advanced technology and experience developed over 50 years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.