What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at American Niagara Hospitality?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks in a fast-paced environment. Multilingual candidates are encouraged to apply, as they will enhance our guest services.
Responsibilities
- Greet guests upon arrival with a warm welcome and assist with the check-in process.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Manage phone systems efficiently, including answering calls and directing them to appropriate departments.
- Maintain accurate records of guest information and reservations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in guest services or front desk operations is preferred.
- Strong customer service skills with a focus on creating positive guest experiences.
- Familiarity with hotel management systems is a plus.
- Proficiency in phone etiquette and effective communication skills.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong attention to detail and problem-solving skills.
Join our team as a Front Desk Agent and be part of an exciting environment where your contributions make a difference in our guests' experiences!
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
Ability to Commute:
- Niagara Falls, NY 14303 (Required)
Work Location: In person
Salary : $17 - $18
