What are the responsibilities and job description for the Overnight Hotel Desk Agent/ Night Auditor position at Hampton Inn by Hilton?
We are looking for a Hotel Front Desk Agent/Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role is preferred but not required.
- Computer savvy - Excel, Word, Email
- Customer service attitude
- Excellent communication and organizational skills
- 11pm-7am and 3pm-11pm shifts
We are very flexible with schedule days. Shift hours (11pm-7am and 3pm-11pm) are not flexible. Must be available for the full 8 hours during these shift periods.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $18
