File Coordinator

Job Description

Job Description

Insurance File Coordinator Immediate opening! Local growing company! Apply Now!

H2O Away is located in Olympia, WA. We are professional, agile and our goal is to treat ever customer to a 5-star experience. We are actively looking to hire a hard-working and enthusiastic Water Damage Technician.

The MITIGATION FILE COORDINATOR role is to oversee the job approval once a Work Authorization is signed with the inspector from the homeowner and get approvals from the carrier to get the job ready to be put into production. Consistent interactions with all directly involved individuals, monitoring status with homeowners, using notes in job management software for production team, and providing appropriate documentation so adjusters can get approved and production team can properly complete the job. Proving updates and clear communication into the Xcelerate program is paramount to the ongoing adjustment, creation, documentation and facilitation of the job flow strategy

Duties & Responsibilities

• Manage all aspects of job flow from signed Work Authorization until production begins
• Documentation of all communication and job progress in dedicated job management software
• Weekly Strategy meetings with Marketing Rep, Operations Manager, inspector(s) and GM to review prior weeks Secured and Non-Secured jobs
• Keep all stakeholders informed of job status daily from signed Work Authorization until approvals (this includes homeowner, tenant, property manager, adjusters, referring party, etc.)
• Organize all job information and documentation in appropriate CRM utilizing pictures, notes, and tasking features.
• Create estimates for jobs the inspector needs within 24 hours
• Utilize tools to help with scoping, sketching, and documentation. These tools include job management software, Xactimate, and CRM
• Finish all daily tasks assigned to you prior to leaving for the day as well as re-tasking job status are completed at each step
• Experience and Preferred Skillset
• Excellent communication skills and a high level of comfort speaking to customers
• Ability to overcome challenges and obstacles through problem solving
• Experience in Microsoft programs such as Word and Excel as well as CRM proficiency
• Strong time-management and people skills
• Professional appearance and demeanor
• Strong attention to detail and work ethic
• Experience in construction sales environments

Experience and Preferred Skillset :

Position Preferences :

Job Types : Part-time, Full-time

Salary : $18.00 - $25.00 per hour DOE

Schedule :

Supplemental pay types :

Salary : $18 - $25