Education and Programs Manager

The Education and Programs Manager supports the logistical and programmatic needs of the ASRA Pain Medicine meetings, courses, webinars, and events.

Term of position

This is a full time at-will employee of ASRA Pain Medicine. 95% of this role will be directly related to ASRA Pain Medicine programs and education. The remaining 5% will be general administrative support (e.g., answering phones, reviewing email boxes, etc.) and other duties as assigned.

Primary Responsibilities

Learning Management System (50% of time)

• In collaboration with the Director of CME, key responsibilities include:

System Administration:

1. Set up and configure LMS features, including user accounts, roles, permissions, and course structures.

2. Monitor system health, performance, and data integrity, addressing any technical issues.

3. Implement updates and upgrades to the LMS platform and manage any integrations

Content Management:

1. Upload, organize, and manage training materials within the LMS.

2. Create and maintain course shells, including descriptions, learning objectives, and assessments.

User Support:

1. Provide technical assistance to learners regarding LMS navigation, course access, and troubleshooting.

2. Train new users on LMS functionality and best practices.

3. Respond to user inquiries and resolve system-related problems.

Reporting and Analytics:

1. Generate reports on learner progress, course completion rates, and training effectiveness.

2. Analyze data to identify trends and areas for improvement in training programs.

3. Customize reports to meet the needs of stakeholders.

Meetings and Courses (30% of your time)

• Coordinate and collaborate with outside meeting vendors (e.g., meeting management contractor, audio visual, exposition services, printing, etc.) for successful execution of all meetings and courses
• Manage the registration process for meetings and courses with support from the Administrative Assistant
• Identify and successfully implement all aspects and logistics (contracts, registration, lodging, faculty support, etc.) for stand-alone society meetings and courses (e.g., Courses, Board Meetings, etc.)
• Serve as liaison between meeting management contractor and ASRA Pain Medicine staff as directed by the Executive Director and/or Director of Meetings and CME
• Collaborate with CME, meetings, and communications for course and annual meeting marketing materials (website, email blasts, printed pieces, newsletters, etc.)
• Coordinate signage, décor, and other furniture needs in collaboration with the exposition services vendor with support from the Administrative Assistant
• Maintain reports including financial comparisons, etc.
• Collaborate with the Executive Director for staffing requirements and assignments for all staff and temp staff at annual meetings and courses

Webinar Management (15% of time)

• Manage yearly webinar schedule
• Support volunteer leads with program development and facilitation
• Coordinate all logistics including registration and implementation
• Communicate with Communications Team for webinar marketing
• Collect the necessary paperwork for CME webinars under the direction of the Director of CME
• Create activity in the learning management system and Zoom platform
• Collect and organize materials from speakers
• Facilitate practice/prep sessions with speakers and live event
• Deliver live webinar and complete post-event tasks as necessary

Budget Management

• Lead and collaborate on the development and reconciliation of meeting, course, and webinar budgets with the Executive Director, Director of Operations, and/or Director of Meetings and CME and adhere to approved budget in alignment with ASRA Pain Medicine accounting systems
• Propose meeting and related event fees associated to actual costs
• In conjunction with the Executive Director, Director of Operations, and/or Director of Meetings and CME, complete any post event invoicing and provide preliminary financial report within 2 months of the meeting

Support the activities and priorities of the society with other work as assigned

Skills and Experience

At least three to five years’ experience in a similar role

Strong understanding of LMS platforms (e.g., Moodle, Canvas, Cornerstone) and their features

Certifications in meeting management a plus

Demonstrated ability to work with physicians, and ability to break large tasks into exacting details

Ability to manage multiple projects and deadlines

Proficient in Microsoft Office Suite

Strong communication skills, both written and oral

Excellent organizational skills

Entrepreneurial spirit

Ability to prioritize; plan and carry out responsibilities independently or as part of a team

Diplomacy, discretion, independent judgment

Ability to build collaborative, working relationships with volunteers from diverse cultural backgrounds

Ability to travel, work overtime and lift to 50 pounds, as necessary

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Pittsburgh, PA 15276

Salary : $60,000 - $75,000