What are the responsibilities and job description for the Specialist Business Services position at American Waterworks?
Requisition ID : 107364
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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
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About American Water
American Water (NYSE : AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Primary Role
Responsible for business services support in an assigned customer or client base, including relationship building, troubleshooting, communications, documentation and problem resolution.
Key Accountabilities
- Create and manage an issues list and coordinate resolution. Respond to requests for information, reports or data. (10%)
- Analyze business issues and needs and document requirements. (10%)
- Provide or facilitate training of customers / clients / users and / or internal staffs or departments. (10%)
- Monitor service level agreements to insure organization is meeting deliverables. (10%)
- Collaborate with customers / clients / user community to insure satisfactory performance. (10%)
- Facilitate periodic reviews, client surveys and evaluations, conferences, site visits, conference calls, and / or business communications to transition clients or maintain service and satisfaction levels. (10%)
- Prepare, monitor, update and distribute appropriate business communication. Develop business presentations, as needed.(10%)
- Maintain awareness / issues list of current business, processes, and practices and coordinate resolution. Identify potential performance or service problems, trends and best practices and recommend or support systematic solutions. (10%)
- Coordinate special projects and complete other responsibilities as assigned. (20%)
Knowledge / Skills
Experience / Education
Certifications and Licenses
Travel Requirements
10% of the time.
Work Environment
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Join American Water...We Keep Life Flowing ™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
