What are the responsibilities and job description for the Operations Coordinator position at American Window Film?
The Operations Coordinator role works across all office locations to provide project coordination, travel and logistics support, and stand-in support for offices with absences. Support sales activity by entering and tracking proposals, coordinate and track project activities, and keep projects moving while maintaining outstanding customer service. The role requires a high level of organizational skill, comfort with customer communications (both written and verbal), and expertise with online tools. It will suit someone who enjoys helping support a team, interacting with customers, organizing multiple workstreams simultaneously, and is passionate about running a tight ship while creating a positive team environment.
Job Responsibilities
Project Coordination
Accurately maintain the status of projects using online tools including CRM, and in-house software to support profitability tools, proposals, project status, and pre-job paperwork including NDAs, COIs, safety, insurance, background checks, and access plans.
Organize project logistics including access equipment like scissor and boom lifts, and swing stages. Book air travel, accommodation, and vehicles for all interoffice and subcontracted installer travel.
Manage project inventory including collaborating with other offices, placing timely orders with suppliers, and conducting monthly checks.
Help to schedule work and confirm site readiness.
Accurately complete and submit job progress and job completion paperwork, including warranty information, based on customer requirements.
Create accurate and timely billing, payroll, and commission statements including progress billing for longer jobs.
Office Support
Support individual office locations onsite and remotely by providing temporary vacation, absence, and overflow cover for the core office responsibilities of the Ops Manager and Assistant role including, inventory, film prep, scheduling, web leads, bid entry, etc.
Support the operational effort around integrating newly acquired, newly opened, and relocated office locations, including space setup, utilities, inventory, and operations team onboarding.
Help train new team members and team members new in their roles as Ops Managers and Assistants.
Support product management efforts by maintaining film-to-glass charts, safety information, and other reference material in an organized way.
Qualifications
Bachelor's Degree in a relevant field or commensurate experience
Responsive and friendly customer service
Effective organization of multiple concurrent activities
Diligence to support the team throughout the job process
Strong written and verbal communication skills
Familiarity working with online tools like g-suite
Knowledge of window film is a plus but training will be provided
CRM experience is a plus
Travel up to 50%
Ability to lift 50lbs
Benefits & Perks
Paid Time Off plan for full time employees
Medical, Dental, Vision, and more
For eligible employees
401(k) : Solar Art will match 3% of what you contribute
Solar Art Perks :
Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
People Helping People - take an extra day off to help someone out or contribute to a worthy cause
Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
We not me time - get $300 when you spend time with a co-worker outside of work
perks subject to terms and conditions and may change at any time
PAY RANGE : $26 - $30 / hour
Our Core Values
Create Loyal fans - We create an environment that people love
Authenticity Matters - Trust is built one job at a time
Be Excellent Together - We support our teammates
We Embrace Change - How we got her today is not how we will get there tomorrow
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