What are the responsibilities and job description for the Customer Service Liaison position at Americannmade?
About Americannmade
As a leader in innovation and execution, Americannmade has grown exponentially through strategic partnerships within the cannabis community. Our vertically integrated company allows us to deliver the best in cannabis genetics throughout California. With a strong focus on customer satisfaction, we are committed to ensuring smooth sales and order fulfillment operations.
Job Description
The Sales Support Associate plays a vital role in supporting the sales team, ensuring seamless operations, and delivering exceptional customer experiences. Key responsibilities include acting as a liaison between departments, supporting sales activities, coordinating order fulfillment, and providing product knowledge training to team members.
Essential Job Functions
* Act as a liaison between sales, order fulfillment, delivery, and accounts receivable teams
* Assist with customer inquiries, sales orders, and report preparation
* Coordinate order fulfillment, manage inventory levels, and address any issues or delays
* Collaborate with admin and delivery teams for delivery scheduling and tracking
* Assist with invoicing, payment processing, and resolving billing discrepancies
* Provide product knowledge training to team members
* Maintain accurate records of sales transactions, order status, and customer information
Minimum Qualifications
* Problem-solving abilities to identify and resolve issues
* Excellent mathematical, analytical, and organizational skills
* Proficiency in CRM systems, inventory management software, Excel, and MS tools for data entry and reporting
* Adaptivity and flexibility to handle changing priorities and deadlines
* Reporting skills to generate reports and analyze data
* Team player with excellent communication skills
* Ability to handle multiple projects simultaneously and maintain attention to detail
As a leader in innovation and execution, Americannmade has grown exponentially through strategic partnerships within the cannabis community. Our vertically integrated company allows us to deliver the best in cannabis genetics throughout California. With a strong focus on customer satisfaction, we are committed to ensuring smooth sales and order fulfillment operations.
Job Description
The Sales Support Associate plays a vital role in supporting the sales team, ensuring seamless operations, and delivering exceptional customer experiences. Key responsibilities include acting as a liaison between departments, supporting sales activities, coordinating order fulfillment, and providing product knowledge training to team members.
Essential Job Functions
* Act as a liaison between sales, order fulfillment, delivery, and accounts receivable teams
* Assist with customer inquiries, sales orders, and report preparation
* Coordinate order fulfillment, manage inventory levels, and address any issues or delays
* Collaborate with admin and delivery teams for delivery scheduling and tracking
* Assist with invoicing, payment processing, and resolving billing discrepancies
* Provide product knowledge training to team members
* Maintain accurate records of sales transactions, order status, and customer information
Minimum Qualifications
* Problem-solving abilities to identify and resolve issues
* Excellent mathematical, analytical, and organizational skills
* Proficiency in CRM systems, inventory management software, Excel, and MS tools for data entry and reporting
* Adaptivity and flexibility to handle changing priorities and deadlines
* Reporting skills to generate reports and analyze data
* Team player with excellent communication skills
* Ability to handle multiple projects simultaneously and maintain attention to detail
