What are the responsibilities and job description for the Customer Service Liaison position at Compunnel Inc.?
Compunnel Inc. is seeking a highly skilled and experienced Customer Service Liaison to join our team. In this role, you will serve as the primary point of contact for access to academic medical centers and Health Sciences Campus.
You will be responsible for answering, screening, and directing incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system.
- You will respond to basic inquiries and refer other inquiries to appropriate medical personnel.
- You will contact and distribute messages to medical personnel using various electronic methods, including text, voice, and email systems.
- You will schedule and confirm initial and follow-up medical appointments, register patients, and verify insurance coverage to advise patients of any estimated financial responsibility.
- You will also perform data entry, ensure data integrity, and reconcile as needed.
**Required Skills and Qualifications:**
- Bachelor's degree in healthcare, business, or operations field strongly preferred.
- Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/environment.
Why Choose Us?
We offer a dynamic work environment, opportunities for professional growth and development, and a comprehensive benefits package.
