What are the responsibilities and job description for the Customer Service Liaison position at CYNET SYSTEMS?
At CYNET SYSTEMS, we are seeking a skilled Customer Service Liaison to serve as the primary point of contact for access to our academic medical centers and health sciences campus.
Job Summary
This role involves answering, screening, and directing incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system.
Main Responsibilities
- Respond to basic inquiries and refer other inquiries to appropriate medical personnel.
- Contact and distribute messages to medical personnel using various electronic methods, including text, voice, and email systems.
- Schedule and confirm initial and follow-up medical appointments and register patients, including verifying insurance coverage to advise patients of any estimated financial responsibility.
- Perform data entry, ensure data integrity, and reconcile as needed.
Requirements
- High School Diploma required.
- Minimum two years of experience working in a CALL CENTER, customer service, and healthcare department/environment.
- Demonstrated interpersonal skills.
- Ability to multitask.
- Excellent verbal and written communication skills.
PREFERRED QUALIFICATIONS
- Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
- Associate or bachelor's degree in healthcare, business, or operations field strongly preferred.
